Ratings based on 758 Verified Reviews

3.8 out of 5
80% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 9 May 2020 on Hotels
Comment from Hotel Management
25 Jun 2020 by Reservation, Hotel Management
안녕하세요, 브라운 스위트 레지던스 서울입니다. 고객님의 소중한 평점에 감사드립니다. 호텔 투숙시 불편하셨던 부분에 대해 좀 더 정확히 말씀해주시면 개선할 수 있도록 하겠습니다. 감사합니다.
4 out of 5
by A verified traveler

Family

Posted 1 Mar 2020 on Hotels
This was our second stay and book 2 bed rooms and was upgrade to a bigger room. The staffs was polite and friendly. There is a direct bus (6015) from the airport and stop in front of the apartment which is very convenient. It's near to Seoul station Chungjeongo station and Lotte Mart. We found out that take a taxi to the surrounding area is much more convenient, fast and cheaper especially when you travel with family of four. Overall we enjoyed our stay and will come back again.
Comment from Hotel Management
19 Mar 2020 by Reservation, Hotel Management
Hello, this is Brown Sweet Residence Seoul. Thank you for your valuable review. We hope you enjoy your stay with Brown Suites Residence Seoul. Please come back next time. Thank you.
3 out of 5
by A verified traveler

Accommodation in Seoul

Posted 23 Feb 2020 on Hotels
Central Seoul, close to trains and airport bus.
Comment from Hotel Management
19 Mar 2020 by Reservation, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler from singapore

Posted 3 Feb 2020
very nice location, near Seoul station, with Emart and café just nearby. the place is clean and big enough for a family of 4. the staff were friendly and could speak English enough to accommodate our concerns. we're very satisfied.
Comment from Hotel Management
3 Feb 2020 by Reservatiom, Hotel Management
Hello, this is Brown Sweet Residence Seoul. Thank you for your valuable review. We hope you enjoy your stay with Brown Suites Residence Seoul. Please come back next time. Thank you.
1 out of 5
by A verified traveler

Posted 10 Jan 2020 on Hotels
Comment from Hotel Management
15 Jan 2020 by 예약실, Hotel Management
안녕하세요, 브라운 스위트 레지던스 서울입니다. 고객님의 소중한 평점에 감사드립니다. 호텔 투숙시 불편하셨던 부분에 대해 좀 더 정확히 말씀해주시면 개선할 수 있도록 하겠습니다. 감사합니다.
5 out of 5
by A verified traveler

Posted 8 Jan 2020 on Hotels
Excellence hotel for a big family to stay
Comment from Hotel Management
13 Jan 2020 by Reservatiom, Hotel Management
Hello, this is Brown Sweet Residence Seoul. Thank you for your valuable review. We hope you enjoy your stay with Brown Suites Residence Seoul. Please come back next time. Thank you
4 out of 5
by A verified traveler

Good for families

Posted 24 Dec 2019 on Hotels
We stayed in 2 different rooms with a break in between. The second room was not as good as the first, some lights were flickering, the shower strength was a bit weak and water temperature fluctuates. The towel replacement is inconsistent with number of towels replaced every day and we have to call housekeeping almost daily. The wifi lost connection a couple of days and had to ask housekeeping for help again. However the service is always prompt and friendly. Overall the place is still good with a bit more space for 4 pax and the washer/dryer is a life saver. Also easy walking distance from a few subways on different lines.
Comment from Hotel Management
27 Dec 2019 by Reservatiom, Hotel Management
Thank you for staying with us. Thank you for your feedback. We will look forward to improving it. Thank you.
4 out of 5
by A verified traveler

Posted 23 Dec 2019
Comment from Hotel Management
26 Dec 2019 by 예약실, Hotel Management
안녕하세요, 브라운 스위트 레지던스 서울입니다. 고객님의 소중한 평점에 감사드립니다. 즐거운 성탄절 되시길 바랍니다. MERRY CHRISTMAS
4 out of 5
by A verified traveler

Posted 13 Dec 2019 on Hotels
The place is spacious for family of 4, just that only 1 toilet/ bathroom available. There's basic cleaning every day but not hotel level service. The space and in unit washer/ dryer makes up for cleaning service. The concierge is responsive and comes with the missing items quickly eg short on towels, whenever we call. The apartments are walking distance to a few different stations, and easy access with airport limousine.
Comment from Hotel Management
18 Dec 2019 by Reservatiom, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Posted 25 Nov 2019
Comment from Hotel Management
1 Dec 2019 by 예약실, Hotel Management
안녕하세요, 브라운 스위트 레지던스 서울입니다. 고객님의 소중한 평점에 감사드립니다. 호텔 투숙시 불편하셨던 부분에 대해 좀 더 정확히 말씀해주시면 개선할 수 있도록 하겠습니다. 감사합니다.
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