Ratings based on 284 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler from Folsom
Posted 22 Oct 2024
The evening staff was very tolerant to me who just flew 13 hours. He never lost his calm and smile. He even handed me some welcoming chocolate cookies. Also, knew how to speak English. The breakfast buffet was the best I had ever experienced throughout Europe, US, Asia, and Scandinavia lately. The floor staff and everywhere, were just wonderful. What a place!!!!
Comment from Hotel Management
4 Nov 2024 by Jennifer, Hotel Management
Dear Gerald,Thank you so much for your kind words! We’re thrilled to hear that our evening team member made you feel welcome after such a long journey and that you enjoyed our signature chocolate chip cookie—it’s always our pleasure to offer a sweet start to your stay. It’s also wonderful to know that our breakfast buffet and service left such a positive impression, especially in comparison to your extensive travels.Our team takes pride in creating memorable experiences, and your feedback truly means a lot to us. We can’t wait to welcome you back for another exceptional stay!Yours,Jennifer Kang, Director of Marketing Communications
by A verified traveler from prescott valley
Posted 20 Oct 2024
Decent hotel at reasonable price however public transportation is limited and theres nothing around within walking distance. Greatest disappointment was lack of business center for the size of this hotel.
Comment from Hotel Management
4 Nov 2024 by Jennifer, Hotel Management
Dear Karen,Thank you for your review and for highlighting both the positive aspects and areas where we can improve. We’re pleased to know you found our hotel reasonably priced, though we understand the limitations you experienced regarding transportation and nearby amenities.Regarding the business center, we apologize for the inconvenience. We’re continuously reviewing our facilities and guest feedback to better serve the needs of our business travelers. Your comments are invaluable as we strive to enhance our services. We hope to welcome you back and provide an even better experience in the future.Sincerely,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 12 Oct 2024
Great experience
Comment from Hotel Management
17 Oct 2024 by Jennifer, Hotel Management
Dear Christopher,Thank you for your positive review and perfect score following your recent stay with us. We're delighted to hear that you found your stay with us to be the great experience. We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Jennifer, Hotel Management
Dear Dana,Thank you for taking the time to share your feedback with us. We sincerely apologize if you have encountered any inconveniences during your stay at our hotel. Your feedback is valuable to us, and we take it seriously as it helps us improve our services. Your input highlights the need for improvements, and we are committed to making necessary changes.We strive to provide a positive experience for all our guests, and we are determined to make the necessary changes to ensure a more comfortable and convenient stay in the future.Once again, we apologize for falling short of your expectations during your visit. If you choose to stay with us again, we will make every effort to provide a much-improved experience.We hope to have the opportunity to welcome you back in the future.Sincerely,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Jennifer, Hotel Management
안녕하세요 Yang 고객님,소중한 시간을 할애해 숙박 경험에 대한 긍정적인 리뷰 남겨주셔서 진심으로 감사드립니다.앞으로도, 고객님의 기대에 부응하는 서비스를 제공 드리기 위해 최선을 다하도록 노력하겠습니다.추가적인 문의사항이 있으시면 언제든지 호텔 대표 번호로 연락 주시면 안내 도와드리겠습니다.감사합니다.더블트리 바이 힐튼 서울 판교 홍보 디렉터 강주혜 드림
by A verified traveler
Posted 13 Sep 2024
Very clean, comfortable and good facilities. Breakfast is buffet with choice of many international cuisine. Bars and food on site are expensive.
Comment from Hotel Management
19 Sep 2024 by Jennifer, Hotel Management
Dear Ian,Thank you for your positive review and perfect score following your recent stay with us. We're delighted to hear that you found our hotel clean and comfortable good facilities. Thank you for your great comment about our buffet as well. We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennifer Kang, Director of Marketing Communications
by A verified traveler from Ladera Ranch
Posted 7 Sep 2024
New hotel but isolate location.
Comment from Hotel Management
9 Sep 2024 by Jennifer, Hotel Management
Dear Daniel,Thank you for taking your time to review about your experience on you recent stay with us.We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a wonderful day!Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 25 Aug 2024
We cannot elevator because of limited elevators.
Additionally, the parking area is tiny.
Comment from Hotel Management
30 Aug 2024 by Jennifer, Hotel Management
Dear Jongman, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the limited availability of elevators and the small parking area. We understand how these issues could have impacted your stay, and we are continuously working to find ways to improve our facilities and services. Your comments are important to us, and we appreciate you bringing these matters to our attention. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards, Jennifer Kang, Director of Marketing Communications
