Ratings based on 145 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Jennifer, Hotel Management
Dear Liza,Thank you for taking the time to share your experience with us! We hope to welcome you back to our hotel in the near future.If you have any further comments or suggestions, please don't hesitate to reach out.Jennifer Kang, Director of Marketing Communications
by A verified traveler from Pflugerville
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Jennifer, Hotel Management
안녕하세요 고객님,소중한 시간을 할애해 숙박 경험에 대한 긍정적인 리뷰 남겨주셔서 진심으로 감사드립니다.앞으로도, 고객님의 기대에 부응하는 서비스를 제공 드리기 위해 최선을 다하도록 노력하겠습니다.추가적인 문의사항이 있으시면 언제든지 호텔 대표 번호로 연락 주시면 안내 도와드리겠습니다.감사합니다.더블트리 바이 힐튼 서울 판교 홍보 디렉터 강주혜 드림
by A verified traveler
Posted 24 Nov 2024
My wife chose it because she wanted to visit a church that was about 30 min. Away from the hotel via subway/train. Traffic to and from Seoul was horrible. There is no real amenities around the hotel. Phone reception was horrible using SK. The way staff check us in was weird. Front desk wanted see our passport amd a cc for deposit. Just giving reserved name/phone # was not enough. Despite asking for a cc for deposit, it was never charged for deposit. Weird. All double tree I have been to provide daily cookies but this one put a limit to one as a welcoming gift and that was it. Even though it had a kitchen but there was no near by mart to utilize the kitchen. Needless to say, i will have no use for this place ever.
Comment from Hotel Management
25 Nov 2024 by Jennifer, Hotel Management
Dear Charley, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. Regarding your concerns about the check-in process, we would like to clarify that requesting a passport and credit card for a deposit is a standard procedure at most hotels, including ours, to ensure a smooth and secure stay for all our guests. While the deposit may not always result in an immediate charge, it is part of our policy for verification purposes. We also regret that the location and surrounding amenities did not suit your needs during this visit. While our hotel is designed to provide a peaceful retreat slightly outside the bustling city center, we understand this might not align with every traveler's preferences. For your convenience, our team is always happy to provide recommendations for nearby attractions or grocery stores to make your stay more comfortable. As for the DoubleTree cookies, they are indeed intended as a warm welcome upon arrival, and we regret if this did not meet your expectations based on previous experiences. We value your feedback as it helps us improve, and we hope you might consider giving us another opportunity to serve you better in the future. Please feel free to reach out directly to our team if there’s anything we can do to assist further. Sincerely,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 16 Nov 2024
Beautiful place to stay at, very clean, helpful staff. Area around is kinda boring and the walk towards the more populated area was kind of inconvenient but still would highly recommend
Comment from Hotel Management
22 Nov 2024 by Jennifer, Hotel Management
Dear Nelly,Thank you for taking the time to share your experience with us! We are delighted to hear that you found our hotel beautiful and clean! We truely appreciate for your comments about our kind staff. Your kind words motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future.If you have any further comments or suggestions, please don't hesitate to reach out.Warm regards,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Jennifer, Hotel Management
Dear Joe,Thank you for taking the time to share your experience with us. We’re truly sorry to hear that we didn’t meet your expectations during your stay. To help us improve and better serve our guests, we would appreciate any additional feedback you could share about what went wrong. Your insights are valuable to us, and we hope for the chance to welcome you back and provide a more positive experience in the future.Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 11 Oct 2024
Excellent Staff
Comment from Hotel Management
17 Oct 2024 by Jennifer, Hotel Management
Dear Antony,Thank you for your positive review and perfect score following your recent stay with us. We're delighted to hear that you found our staff to be excellent! We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennifer Kang, Director of Marketing Communications
by A verified traveler from Gulf Breeze
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Jennifer, Hotel Management
Dear Carol,Thank you for your positive review and perfect score following your recent stay with us. We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennfer Kang, Director of Marketing Communications
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
23 Sep 2024 by Jennifer, Hotel Management
Dear Eo,Thank you for your positive review and perfect score following your recent stay with us. We're delighted to hear that you found our hotel to be both affordable and clean, with kind staff. We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 18 Sep 2024
Uncomfortable because of the limited transportation. No subway nearby.
Comment from Hotel Management
19 Sep 2024 by Jennifer, Hotel Management
Dear Yang,Thank you for your feedback. We’re sorry to hear that transportation was an inconvenience during your stay. While our hotel may not be directly adjacent to a subway station, we do offer a complimentary shuttle service to nearby subway stations and key attractions to make getting around more convenient for our guests. We hope this service can enhance the overall comfort and accessibility of your visit.We appreciate your comments and hope to welcome you again in the future, with improved experiences.With best regards,Jennifer Kang, Director of Marketing Communications
by A verified traveler
Posted 18 Sep 2024 on Hotels
The hotel says they're 5 star hotel but the service or the staffs doesn't provide a service like 5 star hotel. The breakfast buffet is pretty pricy but the quality of food is low. It seems they make many kinds of dishes but there's nothing much to eat since it's hard to find a freshly made food at hotel.. And overall the staffs who work there doesn't look like trained enough to communicate the customers. They're just... unkind and unprofessional.
Comment from Hotel Management
19 Sep 2024 by Jennifer, Hotel Management
Dear Jisoo,Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet the high standards we aim to provide. We take your comments seriously and will be addressing your concerns with our team, especially regarding service quality and staff training. Your experience with our breakfast buffet is also not reflective of the level of freshness and variety we strive for, and we will review our offerings to ensure improvements are made.We hope to have the opportunity to welcome you back and provide the 5-star service that you deserve. If you would like to discuss your stay further, please don’t hesitate to reach out directly.With best regards,Jennifer Kang, Director of Marketing Communications
