Ratings based on 966 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
29 Oct 2024 by The Grand Sumorum, Hotel Management
Dear JoanThank you for your kind feedback, we are very delighted to receive your feedback. I am sure that your information about our hotel will make everyone who wants to stay at our hotel more enjoyable. Once again, thank you for your valuable patronage and we look forward to welcoming you back again at The Grand Sumorum soon. Best regards,
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by 더 그랜드 섬오름, Hotel Management
Dear Thank you for your kind feedback, we are very delighted to receive your feedback. I am sure that your information about our hotel will make everyone who wants to stay at our hotel more enjoyable. Once again, thank you for your valuable patronage and we look forward to welcoming you back again at The Grand Sumorum soon. Best regards
by A verified traveler
Posted 19 Sep 2024
We had the best stay in this hotel! The view was amazing and it was really quiet. Love how you can walk along the coast and there are shops & restos around the area. Will definitely comeback!
by A verified traveler
Posted 14 Sep 2024 on Hotels
by A verified traveler from New York
Posted 13 Sep 2024
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by 더 그랜드 섬오름 객실팀, Hotel Management
안녕하십니까, 고객님저희 더 그랜드 섬오름을 이용해 주시고 소중한 경험담까지 남겨주셔서 정말 감사합니다.그러나 투숙하시는 동안 미흡한 서비스로 인해 투숙에 불편함을 드리게 된 점 진심으로 사과 말씀 드립니다.고객님의 소중한 의견은 관계 부서와 공유하였으며 개선할 수 있도록 노력하겠습니다.고객님께서 가까운 시일 내에 다시 찾아주시면 더 나은 서비스를 제공해 드릴 수 있도록 최선을 다하겠습니다.감사합니다.
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by 더 그랜드 섬오름 객실팀 일동, Hotel Management
안녕하십니까, 고객님 더 그랜드 섬오름 객실팀입니다.투숙하시는 기간동안 굉장히 만족스러우셨다니 너무나도 기쁘게 생각하고 있습니다.저희 모든 직원은 여기에 만족하지 않고 더욱 향상된 서비스와 관리에 소홀하지 않도록 노력하겠습니다.다음에 다시 방문해주시길 소망하며 다시 한 번 감사인사드립니다.감사합니다.
by A verified traveler
Posted 24 Aug 2024
A perfect place to relax and unwind. The pool and the view are stunning.
The surrounding area is quiet, but you can easily get buses into town and beyond.
There arent many food options locally, but the hotel has a convinience store onsite.
Room was comfortable.
Comment from Hotel Management
26 Aug 2024 by Front Desk of The Grand Sumorum, Hotel Management
Dear Hayley,Thank you for your kind feedback, we are very delighted to receive your feedback. I am sure that your information about our hotel will make everyone who wants to stay at our hotel more enjoyable. Once again, thank you for your valuable patronage and we look forward to welcoming you back again at The Grand Sumorum soon. Best regards,
by A verified traveler
Great hotel
Posted 11 Aug 2024 on HotelsMany beautiful pool and good view and convenion sauna . .everything fantastic
Comment from Hotel Management
15 Aug 2024 by 더 그랜드 섬오름 객실팀, Hotel Management
안녕하십니까, 고객님.저희 더 그랜드 섬오름에 투숙해주셔서 진심으로 감사드립니다.기분 좋은 여행이 되셨다니 저희 섬오름 직원 모두 기쁘게 생각하고 있습니다.좋은 추억으로 기억해주셔서 감사드리며, 다음 방문시에도 좋은 추억으로 남을 수 있는 더 그랜드 섬오름이 되도록 노력하겠습니다.다시 한번 후기 남겨주셔서 감사드리며 궁금하신 사항이 있을 경우 언제든지 편하게 연락 부탁드립니다.감사합니다.
by A verified traveler from Canton
Posted 29 Jul 2024
Beautiful property. Very family friendly. I don’t know if there was a language barrier but my child had a bed accident and they would not change the bedding during our stay. The walls looked a little beaten up, probably from all the roller suitcases.
Comment from Hotel Management
3 Aug 2024 by Front Desk of The Grand Sumorum, Hotel Management
Dear Yooree,Thank you for your feedback, expressing your disappointment in the service rendered during your stay with us.We do apologize for the unpleasant experiences. Rest assured, that your review is taken seriously and we are constantly monitoring our customer care standards.Please note that your concerns have been passed on to our relevant department for quick rectification.We do appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.We sincerely apologize once again for this unpleasant experience and hope that you could give us another opportunity to serve you again at The Grand Sumorum.Sincerely,
