Ratings based on 423 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2020
This property is conveniently located to bus stops and about a 5 minute walk from the bus terminal. The staff were friendly. I opted for the breakfast, which was coffee, juice, and croissants. Having it delivered to the room was amazing. I loved getting to enjoy my breakfast without having to go to a communal dining room. I would recommend this hotel.
by A verified traveler
Good hotel for business trip
Posted 12 Jan 2020 on HotelsVery clean and cozy. Will select it again if visit Jeju again.
Comment from Hotel Management
13 Jan 2020 by min, Hotel Management
Dear.Sungmin
Thank you very much for your sincere review. I'm so happy to hear that you've been satisfied with your stay. I will continue to do my best to maintain the best condition and service. Please visit us next time! Thank you.
by A verified traveler
Posted 6 Jan 2020 on Hotels
by A verified traveler
Posted 26 Dec 2019
The location of the hotel is reasonably good, and the cleanliness of the unit was acceptable.
However, the staffs were rude and un-accommodating. Guests of the hotel were expected to fill their used bottles in the water dispenser in the common area after the two complimentary bottled water. Also, utensils would also be charged if you may need say. Lastly, the air conditioning unit is deemed unusable in the winter season due to common heating issues according to them.
In all, if you may need assistance be prepared to pay extra and receive nothing as of help to your problems.
Comment from Hotel Management
27 Dec 2019 by Chason Hotel Reservation Team, Hotel Management
Thank you for your detailed review.
Your comments had been sent to the department.
We sincerely apologize for the inconvenience and our lack of service attitude. All of our employees at Chason will continue to ponder and improve. The Chason Hotel is definitely a property with many advantages and a lot of returning guests. We very sorry for not giving you good memories. Jeju has beautiful scenery by season. If you visit Jeju in the next warm time, we will also welcome you with attentive service and kindness. We wish you a nice day. Thank you very much.
by A verified traveler
Posted 18 Dec 2019
Good size mini apartment liken room with comfortable beds and clean kitchenette with washing machine too. Bfast is simple yet delicious...didn’t get bored even after 5 bfast! Love everything abt this hotel except for the noise from the car wash place ‘SteamBoy’ during daytime. Owise all is excellent! Thank you again.
Comment from Hotel Management
19 Dec 2019 by Chason Hotel Reservation Team, Hotel Management
Warm greetings from Chason Hotel, this is Reservation Team. Thank you very much for staying at our hotel. We are very rewarding because we give you high satisfaction. We will try to provide good service and facilities in the future. I look forward to meeting you again.
by A verified traveler from Canada
Posted 22 Sep 2019
In a clean and safe neighbourhood. Very modern, clean and quiet rooms, with very helpful desk service. All employees speak fluent english. Close to a few restaurants, multiple convenience stores, and the emart. A 20 minute walk from Jamsil station and the bus terminal. Free parking on site. In room kitchenette and washer available.
Comment from Hotel Management
2 Oct 2019 by Chason Hotel Reservation Team, Hotel Management
Warm greetings from Chason Hotel, this is Reservation Team. Thank you very much for staying at our hotel. We are very rewarding because we give you high satisfaction. We will try to provide good service and facilities in the future. I look forward to meeting you again.
by A verified traveler
Posted 18 Aug 2019 on Hotels
Comment from Hotel Management
21 Aug 2019 by 체이슨호텔 예약실, Hotel Management
안녕하십니까. 체이슨 호텔 더 스마일 입니다. 저희 호텔을 이용해주셔서 대단히 감사합니다. 저희 호텔에 만족해주셔서 감사드립니다. 제주를 다시 방문하실 경우 또 뵐 수 있기를 기대해봅니다. 감사합니다.
by A verified traveler
Posted 21 Jul 2019
The hotel was better and cuter than what we expected. Clean and neat, detailed by hotel’s characters and unique style. Staff was very friendly and helpful. Even though the hotel location is quite far with local attractions but hotel itself is closed by main bus stop so not a really big deal.
Comment from Hotel Management
24 Jul 2019 by Chason Hotel Reservation Team, Hotel Management
Warm greetings from Chason Hotel, this is Reservation Team. Thank you very much for staying at our hotel. We are very rewarding because we give you high satisfaction. We will try to provide good service and facilities in the future. I look forward to meeting you again.
by A verified traveler
Posted 9 Jul 2019
This hotel is one of the best business hotels you can find in this area. Price is very reasonable, facility is clean and staffs are amazing! Breakfast (pastries and coffee) pay for its price and it's delivered right to your door in designated time. One of the advantages is their washer! Front desk also gives you detergent (sheet-based) and drying rack. I absolutely loved this hotel.
Comment from Hotel Management
12 Jul 2019 by Chason Hotel Reservation Team, Hotel Management
Warm greetings from Chason Hotel, this is Reservation Team. Thank you very much for staying at our hotel. We are very rewarding because we give you high satisfaction. We will try to provide good service and facilities in the future. I look forward to meeting you again.
by A verified traveler
Best price/value comabination
Posted 9 Jun 2019 on HotelsThe hotel exceeded my expectations. The interior design is very interesting and very fresh. The rooms are clean and quiet. There is a microwave oven along with the refrigerator. The breakfast is unique, something that I have never tried before: the staff will bring it into your room at the designated time. No breakfast is available downstairs like in other hotels. The staff if very welcoming and helpful. I would definitely come back to this hotel in the future.
Comment from Hotel Management
12 Jun 2019 by Chason Hotel Reservation Team, Hotel Management
Warm greetings from Chason Hotel, this is Reservation Team. Thank you very much for staying at our hotel. We are very rewarding because we give you high satisfaction. We will try to provide good service and facilities in the future. I look forward to meeting you again.
