Ratings based on 161 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 30 Oct 2024
Friendly, helpful staff
Excellent breakfast
Clean, beautiful rooms
Private onsen well worth the price
by A verified traveler
Posted 18 Oct 2024
Wonderful first experience with an Onsen/Ryokan style hotel. Friendly staff and excellent traditional Japanese facilities and dining. Only drawback was the proximity to the highway which was a little noisy when using the onsen rooms; however, it was very convenient to catch public transportation due to its proximity to the main road. Would recommend this stay.
by A verified traveler
Posted 14 Oct 2024
Great Japanese style Inn with private hot tub.
Service is great. Location is great to catch bus. There is a bus stop right in front of this hotel. Family mart next door.
30 mins bus to Hakone train station. We had half board meal and food was great too.
There is free pop and ice cream bar in front of public bath. Good value at this price.
by A verified traveler
Posted 27 Sep 2024
Super nice place. The included dinner was fantastic, i wasnt as big a fan of the breakfast but it was great too. Highly recommend a room with a private bath. The aesthetic of the rooms is incredible. Highly reccomend
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
Posted 27 Jun 2024
Susukinohara Ichinoyu was a lovely treat for us! Hakone was so different from the frenetic energy in Tokyo. There were many other resorts in the area, but were unable to accommodate our group of 17. Our ryokan was so peaceful and serene and the private room Onsen for each family was the icing on top. All of the staff members were friendly and helpful throughout our stay. The property is conveniently located next to a Family Mart where we were able to buy snacks and drinks before heading out for the day. We had a wonderful time and look forward to staying again the future. Arigato gozaimasu!
by A verified traveler from Victoria
Posted 22 Jun 2024
This was a wonderful getaway experience for us. We loved the private bath in the room and enjoyed both the evening meal and the breakfast
by A verified traveler
Simple, Clean, Japanese Feel
Posted 9 Jun 2024 on HotelsGood and simple Onsen with Japanese feel, and without the 5-Star extras. Clean, bright, rather modern design.
Only shortfall is there is only one towel in the room. The hotel should be more generous on towels.
