Ratings based on 54 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Wonderful stay at Hoshino Kai Resort
by A verified traveler
Posted 20 Oct 2024
The amenities; calming, modern beauty of the facility; and the attentive service of the staff are exceptional. High recommend.
by A verified traveler
Posted 12 Oct 2024
A beautiful stay. The private onsens were our main draw and they did not disappoint. The room itself is huge with a large balcony. The decor is so calming. The shower is lovely. The staff and all the meals were so interesting with wonderful presentation. We loved our stay.
by A verified traveler
Posted 7 May 2024
by A verified traveler from San Francsco
Posted 27 Apr 2024 on Orbitz
The service is exceptional. All employees are so attentive and friendly. The facilities are spot less. The room is very spacious, and private onsen in the room was very nice.
by A verified traveler
Posted 23 Nov 2023
This was the first time for my husband and I staying at a top notch Hoshino resort!
The experience of approaching and entering the building is a memorable experience by itself!
When we arrived by a taxi at the resort on Nov 14, we are greeted by the staff outside by the gate, and she helps me with my carry-on and lead us to the reception area upstairs with an impressive escalator.
The whole space inside the common areas, our assigned room and the garden outside are meticulously fantastic. As an architect myself, I could say the whole place is an amazing architectural experience which heightened your senses!
The staff is very courteous and the service is impeccable, which reflects the quality of such a resort.
It is without a doubt the best experience for such a highly rated resort!
The quietness of the place when experiencing the whole resort from the moment we arrived to incredible dinner and breakfast time, until we checked out, I believe it is due to the well planned and organized space and highest level of staff. From the moment you enter the reception area and waiting for our room to be ready, it is so quiet and peaceful.
Our apologies to only give you a 4 star, only to get your attention. The one star is taken off due to the fact that while everything else in our room is impeccably clean, the shower glass doors however was probably unintentionally forgotten to get cleaned, as those glass doors still showed water marks from previous use. Otsukaresamadeshita.
by A verified traveler
Posted 23 Nov 2023 on Hotels
I would stay here again! So quiet! Good food!
by A verified traveler
Posted 7 Nov 2023
Excellent place to rest and relax.
by A verified traveler
Posted 21 Oct 2023
Ecellent! Would highly recommend!
by A verified traveler
Beautiful Secluded Resort
Posted 15 Oct 2023 on HotelsIt was an amazing stay at the Hoshino Resorts KAI Sengokuhara. If seclusion and privacy are what you are looking for, this is the place. The private outdoor onsen was incredible and so was the rest of the room. We had a nine-course pre-set dinner, which was delicious. If you are allergic to seafood, you should let them know ahead of time. The Pirate Ship cruise of Lake Ashi is only minutes away by public bus. There are a lot of restaurants and shops in that area.There was a bit of miscommunication during our checkA-our that delayed us for several minutes. This would normally be okay, but we checked out very early to catch a train and we’re almost late.
