Ratings based on 187 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
I recently stayed at Svarga and had a wonderful experience overall! The staff was incredibly welcoming and attentive, making check-in a breeze. The rooms were spacious and well-appointed, with comfortable beds and great amenities. The location was perfect for exploring the area, with plenty of dining and shopping options nearby.
However, I did notice that the toilet bidet hose in my room could use some extra cleaning attention. It’s a small detail, but keeping everything pristine enhances the overall guest experience.
Despite this, I would definitely recommend for anyone looking for a relaxing stay. I’ll certainly be back!
by A verified traveler
Posted 17 Sep 2024
Love the adthan very peaceful love every second
by A verified traveler
Posted 20 Aug 2024
My 2 teenagers & myself enjoyed our stay in Svarga Hotel. It’s a big hotel spread out over some inclines, which needed several steps to get around the different areas of the hotel. The views from the restaurant where we had our breakfast were spectacular. Excellent breakfast with a good mix of local & western cuisine. However I would advise to go early for dinner, as we went around 2210 and we were told no further orders could be taken as the restaurant ran out of ingredients! The last orders at the restaurant was supposed to be at 2230 and unfortunately there was no room service at night.
Location is good - easy to get around, the hotel arranged Bluebird Taxis which used meter and much cheaper than Grab for areas around Senggi. There was an excellent Express Laundry 10 minutes walk away who picked up laundry and delivered at the time you wanted.
To plan local trips around, the hotel recommended Mr Ibrahim - who live nearby and would come to the hotel to show you options. He was very good, and also open to negotiating the price.
The hotel gardens were beautiful and well maintained, but the hotel itself did look a little tired and could do with a ‘facelift’ However except for this issue, everything else made our overall experience good.
by A verified traveler
Posted 31 Jul 2024
As said previously the hotel had a great ambiance service a bit slow also even when not busy. Breakfast didn’t really cater for western tourists. Also no alcohol not mentioned in any literature.
by A verified traveler
Posted 23 Jul 2024
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler
Posted 25 Jun 2024
Good things;
- staff mostly tried their best, were polite and apologetic.
- lots of options for breakfast
- they moved our room
- new loft smells amazing, honestly this was our best compliment we could offer.
Bad things;
- didn’t receive a welcome drink as advertised.
- restaurant is supposed to be open all day but when we arrived at 12:15, no one was around for 45 minutes, and we didn’t get food until 13:45.
- we expected bugs, but our room was FULL of ants, three nests. They moved us, but the other room was just as bad.
- we had no water in our new room for a FULL DAY. we called reception many times but they just kept telling us it was maintenance. We weren’t informed of this and were offered no compensation. We couldn’t shower, use the sink or flush the toilet from 8am until 8pm. We called AGAIN at around 2pm and they said it would be fixed in 10 minutes. Eventually at around 8pm they sent someone to fix the problem in our room. The next morning the water was pouring out black.
- every time we used the restaurant, they didn’t know what they had on their own menu. Everything we ordered they said ok and then would call back and say it’s unavailable. But then they would change their minds. It was very confusing and took a very long time. We often had to wait an hour just to get food.
Supposed to be a four star hotel, but did not live up to standard.
by A verified traveler
Posted 21 Jun 2024
All good. Except for one thing. Aircond is not cold enough to support the big room. I took adma with pool and i think it took forever to cool the room.
by A verified traveler
Posted 21 May 2024 on Hotels
by A verified traveler
Posted 25 Apr 2024
The property looks like the listing. Clean, nice staff, good breakfast, amazing pool. It is not in a walkable distance and you need a driver because there is no parking on the property. It will need to have maintenance on a regular basis, otherwise it will not age well… Overall good deal.
