Ratings based on 104 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Well maintained property. Our room had everything we needed for our stay. Staff were amazing and went out of their way to help us. Food at the restaurant was wonderful. Snorkelling straight out from the resort was beautiful, lots of fish and impressive coral.
by A verified traveler
Posted 20 Sep 2024
Staying at the Merumatta was likened to Indonesian tourism in the 1980/90s. Everything was outdated - the villas were tired, and quite poorly furnished.
The aircon in bedroom had to be attended to three times, on the last night it spat ice before then again blowing warm air. We got sick of asking it to be repaired, when what actually was needed was to be replaced. The outdoor spa would only fill to half full due to leaks, so it could not be used. The shower head on en-suite bathroom was faulty, so we largely showed downstairs.
The breakfast was perhaps the most disappointing. It was poor quality and chaotic service. The salad bar was dirty, the egg station was slow and disorganized, juice warm and not fresh, coffee tepid - limited fresh fruit, you get my drift.
It was perhaps the worst breakfast experience I have had in Indonesia in the many times I have travelled here, and certainly not worthy of the hotel rating. We ate breakfast outside of the hotel a couple of days, because we just could not cope with the poor quality. It would benefit from an experienced and organized service manager - who understands modern hotel breakfast catering/service.
To balance my negatives, the cleaning service and linen were good, and the grounds lovely. Sitting at the beach to watch the sunset was a highlight; and the food and beverage prices were reasonable albeit limited to one venue.
This isn’t enough for me to consider returning or recommending to others. Overall disappointing.
by A verified traveler
Posted 27 Jul 2024
Hot water was not that good
by A verified traveler
Posted 19 Aug 2022 on Hotels
by A verified traveler
Posted 14 Aug 2022
We loved the solitude .. the room and facilities
The pool villa was amazing and this resort exceded our expectations... thankyou Tuti and Maya for all your help and information... and for going above and beyond
We will be returning for sure
by A verified traveler
Posted 6 Aug 2022
by A verified traveler
Posted 3 Jul 2022 on Hotels
by A verified traveler
Posted 7 Jun 2022 on Hotels
by A verified traveler
Posted 1 Jun 2021 on Hotels
by A verified traveler
Hotelkamer met gedeeld zwembad
Posted 1 Nov 2020 on HotelsEnorme kamer van twee verdiepingen van alle luxe voorzien. Fijn bed. Beneden stap je van je van je terras zo het zwembad in waar je, letterlijk, een rondje langs de 14 bungalows kan zwemmen.
