Ratings based on 60 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
A great hotel
Posted 13 Jul 2021 on HotelsA great hotel with welcoming and attentive staff. Well place in Senggigi. Facilities severely impacted due to covid and exceptionally quiet. A deceiving big hotel with variety of accommodation and eateries when working normally.
by A verified traveler
Posted 20 Oct 2019
Hotel itself was ok but disappointing to say the least
by A verified traveler
Posted 13 Sep 2019
Excellent stay. No complaints. Music from over the road went on late.
by A verified traveler
Nice hotel but Wifi in room need stronger signal
Posted 8 Sep 2019 on HotelsThe WiFi in the room is not strong. Ended up most of the time in the lobby for a better Wifi.
by A verified traveler from Wellngton
Cold and unwelcoming
Posted 18 Aug 2019 on HotelsStaff were aloof and dis interested. The atmosphere was cold and sterile. The air conditioning didn't work so I was moved and had to re pack everything and drag my bags upstairs myself, no room upgrade offered as compensation. The shower water smelled like sewerage. The toilet had a leak. Loud booming music through the hotel at 7am. A wedding was hosted with a loud microphone in the grounds with complete disregard to the other guests. Totally regret staying here!
by A verified traveler
Posted 4 Aug 2019
Great location, close to the beach, bars and restaurants.
However the cottages are a bit dated and maybe needs some sprucing up.
Staff were lovely.
by A verified traveler
Posted 1 Aug 2019 on Hotels
by A verified traveler
Rooms damp and mouldy. Pool very nice.
Posted 21 Jul 2019 on HotelsHotel facilities - pool and breakfast were very good but we had interconnecting rooms which were in a bad condition with mould and damp and awful smell. Informed hotel and they were very apologetic and gave us free massage (and asked us not to post on trip advisor) but they must know these rooms need a deep clean and renovation. No excuses.
by A verified traveler
New Hotel
Posted 20 Jun 2019 on HotelsA good choice if you are looking for a clean reasonably priced hotel in a quiet area of the town. WiFi not so good.
by A verified traveler
Would stay again!
Posted 3 Jun 2019 on HotelsAruna is in a very convenient location as there are several good restaurants, shops, tour agencies and beach all within walking distance! Plenty of space, good working wifi and AC. Loved having a pool and gym to use that were well maintained. Staff were extremely attentive and friendly as well. Having an area shuttle available is a nice extra and the driver, Dirman, couldn't be more accommodating. The town of Senggigi itself seemed a bit deserted, but we were there in low season. Overall great stay!
