Best Western Seneca-Clemson Reviews

Thank you for your thoughtful review! We're thrilled to hear that you found your room spacious and comfortable, and that you enjoyed our breakfast and friendly staff. We appreciate your feedback about the TV remote and are glad our team was able to resolve that quickly for you.Your suggestion about improving the signage is valuable, and we’ll certainly look into it to help future guests find us more easily. We hope to welcome you back on your next visit to Seneca!

Thanks for your review!

We’re sorry to hear that your experience didn’t meet your expectations. As your review didn’t specify the issues you encountered, we’d love to learn more so we can address any concerns and ensure a better experience for our guests in the future.If you could share more details with us, please feel free to reach out to the hotel directly to leave feedback so we can make the stay for all futurre guests pleasant.

Thank you so much for your kind review! We're thrilled to hear that you found our facilities clean and enjoyed the breakfast. It’s great to know that our front desk clerk made a positive impression as well. We hope to have the pleasure of welcoming you back on your next visit. Safe travels!

Thank you for taking the time to share your experience with us. I want to sincerely apologize for the issues you and your family encountered during your stay. The health and comfort of our guests are our top priorities, and I deeply regret that we fell short of your expectations. As you can see from our previous reviews on here and multiple other sites, bed bugs are not an issue at our hotel. We always take reports of bed bugs very seriously, and I’m sorry for the distress and discomfort this caused. As soon as you brought this to our attention, we took immediate action to change your room and addressed the issue as best we could. However, I understand that this was not enough to make your stay a pleasant one, and I sincerely apologize for that.Please know that we have a strict pest control protocol in place, and we’ve taken further steps to thoroughly inspect and treat the affected rooms, as well as adjacent areas. Upon the company’s inspection, we were not able to find any bugs or evidence of them. After thoroughly searching the room and looking into this situation such as previous guests in the same rooms, we are thinking they may be traveling in your luggage and/or things. Bed bugs are never the guest or the hotel’s fault, but as you said before, they must be addressed. Regardless, we have taken the necessary steps once a complaint has been made aware to us. Your feedback helps us improve, and we are committed to ensuring that this does not happen again.I’m glad to hear that you found our staff courteous, but I’m disappointed that your overall experience did not meet the standard we strive to maintain. We truly value your business and hope to have the chance to welcome you back in the future under better circumstances.

I’m glad to hear you found our staff friendly. I apologize for the issues with the room condition, air circulation, and common areas. We’re addressing these concerns and will also review our breakfast offerings.We appreciate your comments and hope to improve your experience in the future.

Thank you for answering the survey