Ratings based on 764 Verified Reviews

4.1 out of 5
73% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jun 2024
5 out of 5
by A verified traveler

食事と温泉が楽しめる価格以上のサービス

Posted 18 Feb 2024 on Hotels
海外から到着し、宿泊証明書を依頼すると英文で作っていただけました。部屋はやや古いですが清潔です。朝食、温泉は値段以上の価値です。 次も泊まりたいと思います。
5 out of 5
by A verified traveler

Excellent hotel for exploring Sendai

Posted 19 Aug 2023 on Hotels
Convenient location, close to Clis Road shopping district and Sendai station and all the restaurants and bars in the area. Hotel has great features, including free laundry facilities and a relaxation room with massage chairs. The cold packs were also very welcome in the summer heat! Note: the hot springs at the hotel are for men only, however there is another branch of the hotel nearby with women's bathing facilities
4 out of 5
by A verified traveler

Posted 14 Aug 2023
The hotel is located right next to a subway station "Hirose-Dori" and a bus stop, and near a train station. It is on a main street and very safe at night. Many restaurants and shops are within a walking distance. The hotel has its own hot spring, but only for males!!! Females can use the one in nearby sister hotels. People at the front and cleaning people were always very friendly and kind. Only one thing was that the mattress was too firm to me, but it might be good for backbone.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jun 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Apr 2023 on Hotels
5 out of 5
by A verified traveler

Posted 14 Apr 2023
I think it's meant more for business travelers but my wife, two teenagers, and myself were perfectly comfortable. They staff spoke limited English but that should be expected when you get further away from Tokyo/Kyoto.
1 out of 5
by A verified traveler

Posted 23 Dec 2022 on Wotif
Location is good but facilities are so old and not clean at all.
4 out of 5
by A verified traveler

Posted 21 Oct 2022
Basic business hotel, but amenities such as usb charging and better lighting would be better. Free coin laundry. Handy location.
4 out of 5
by A verified traveler

Posted 9 Jan 2022 on Hotels
The staff was accommodating when I came early before check-in time. They allowed me to hold onto my belongings and offered me the option to do all the check-in paperwork. My only issue was the shower head was twisted so you have to hold it if you want to take a shower so that was inconvenient and the drainage was poor so I was often in a pool of water which wasn’t very pleasant. I also would have preferred to have a full body mirror considering I was there for a business trip. Other than that, the service was great and they were very flexible. I was able to easily borrow an iron and an extra blanket to keep me warm. They also called for afternoon cleaning and I cancelled initially but re-scheduled one easily after realizing I wanted a clean room for when I got back.