Ratings based on 970 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westport
Posted 5 Sep 2024
Friendly staff good location and APA's comfortable bed :-)
Comment from Hotel Management
6 Sep 2024 by フロント 藤井, Hotel Management
Thank you for staying at APA Hotel Sendai Station Itsutsubashi.We are very happy to hear that you had a relaxing stay with us.We look forward to welcoming you again.
by A verified traveler from Grosse pointe shores
Posted 13 Aug 2024
The byuilding is new and nice, but the location is far away from Sendai station. If you have a large luggage, you need to climb many steps to go to the other side of the street without escalator or elevators. If you have a large luggage, consider taking a cab, despite not a long distance(8minutes’ walk). Otherwise, a big insensible type public bath is nice addition if you like a large Japanese type public bath.
Comment from Hotel Management
15 Aug 2024 by Reception Chida, Hotel Management
Thank you for using APA Hotel Sendai Eki Itutubashi. We are very happy to hear that you were satisfied with public bath of our hotel. However, we apologize for the inconvenience with our locations. We will continue to strive to improve our services in order to be the hotel of choice for our guests.Thank you for taking the time out of your busy schedule to write your valuable comments.We hope to see you again .Thank you for staying with us.
by A verified traveler
Posted 31 Jul 2024
One of the worst APA hotels I’ve stayed at. Awful customer service experience. We needed assistance to dispose of a broken luggage bag. Staff were extremely unhelpful and acted like we were a burden. Unfriendly and rude.
Don’t book this APA Hotel. Stay away.
Comment from Hotel Management
1 Aug 2024 by reception hiyama, Hotel Management
Thank you for staying at APA HotelSendai-Eki Itsutsubashi.We apologize for any discomfort you may have experienced with our staff.We will share your feedback with our staff and strive to improve our services.Thank you very much for your valuable contribution.
by A verified traveler
Posted 19 Jun 2024
Good
Comment from Hotel Management
19 Jun 2024 by フロント 佐々木, Hotel Management
この度はアパホテル〈仙台駅五橋〉をご利用いただきありがとうございます。スタッフ一同またのご宿泊を心よりお待ちしております。貴重なご投稿誠にありがとうございました。
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by フロント 成田, Hotel Management
この度はアパホテル〈仙台駅五橋〉をご利用いただきまして、誠にありがとうございます。今後もお客様に選ばれ続けるホテルづくりに尽力して参ります。お客様のまたのご利用を心よりお待ちしております。
by A verified traveler
Posted 13 May 2024
Location was great with a convenience store at the hotel lobby. It can be a bit tricky to get to the hotel for the first time as there is an overhead bridge. The room was comfortable and close to Sendai Station
Comment from Hotel Management
16 May 2024 by APA Hotel〈Sendai-Eki Itsutsubashi〉Aizawa, Hotel Management
Thank you for stayed at APA Hotel〈Sendai-Eki Itsutsubashi〉.We would like to express our sincere gratitude to all of staff for the valuable feedback we received from you despite your busy schedules.We are very happy to hear that you were satisfied with the hotel's location near the Sendai station, the comfort of the guest rooms, and the convenience of the convenience store attached to the hotel.However, we apologize for inconvenience caused regarding access from the Sendai station.Although our hotel is located near Sendai Station, it is difficult to see from Sendai Station, so if you are a first-time visitor and have concerns about access, we will provide directions over the phone.Next time you stay with us, we would be happy to guide you through a route that does not pass under pedestrian bridges or viaducts, so please feel free to contact us.We are looking forward to seeing you again.Sincerely yours,
by A verified traveler
Posted 14 Apr 2024
.
Comment from Hotel Management
14 Apr 2024 by フロント 佐々木, Hotel Management
この度はアパホテル〈仙台駅五橋〉をご利用いただきありがとうございます。スタッフ一同またのご宿泊を心よりお待ちしております。貴重なご投稿誠にありがとうございました。
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
21 Mar 2024 by フロント 相澤, Hotel Management
この度はアパホテル〈仙台駅五橋〉をご利用いただき、誠にありがとうございます。お忙しい中、お客様からいただきました貴重なご意見にスタッフ一同心より御礼申し上げます。この度のご宿泊で、ごゆっくりお寛ぎいただけた様子が伺え、私どもと致しましても大変嬉しく思います。今後も引き続きご利用いただく全てのお客様からご満足いただけるよう、より良いサービスの向上に努めて参ります。お客様のまたのご来館を心よりお待ちしております。
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
16 Dec 2023 by フロント 成田, Hotel Management
この度はアパホテル〈仙台駅五橋〉をご利用いただきまして、誠にありがとうございます。またお忙しい中貴重なご投稿を頂き、重ねて御礼申し上げます。ご滞在中ゆっくりとお寛ぎ頂けたのであれば幸いでございます。お客様のまたのご利用を心よりお待ちしております。
by A verified traveler
Posted 12 Nov 2023
Comment from Hotel Management
13 Nov 2023 by フロント 廣瀬, Hotel Management
この度はアパホテル〈仙台駅五橋〉をご利用いただき誠にありがとうございます。滞在期間中快適にお過ごしいただけたご様子がうかがえ、大変光栄でございます。これからもお客様に選ばれ続けるホテルを目指し精進してまいります。この度はお忙しい中の貴重なご投稿、誠にありがとうございました。お客様のまたのご来館を心よりお待ちしております。
