Ratings based on 35 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burleigh Waters
Posted 8 Jun 2023
The property was fairly run down. The handles were coming off the doors, the door pane was half off, the water pressure for the shower was really bad, the shower leaked through the bathroom leaving the floor slippery and anything on it wet (had to use my bath towel to mop it up). The location was really noisy, all you hear are reving of scooters and beeping.
Lighting in the rooms were really poor. I had to use my phone torch to see.
Comment from Hotel Management
8 Jun 2023 by Sandiyasa//GM, Hotel Management
Dear Shannan,Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience that you outlined on your review.I will take seriously to make it right immediatelyThank you for your stay with Us.
by A verified traveler
Posted 12 Apr 2023
This property is very nice as my wife and I stay for 6 nights. During our stay we got breakfast cooked at the private Villa every morning which made us feel very special during our stay, while the Villa has two rooms we stay in one room Villa and the second room was locked.
Every day we had the staff clean the room and the pool which it was nice to come back too after a day out and relax in our own private pool. There are plenty of shopping and restaurants near by to visit which is great during our stay.
The property doesn’t have a restaurant which it didn’t really bother us but it would of help in some nights if you just wanted to stay in for the day.
Also the Villa is starting to look is age as it could do with a little make up but also it didn’t really bother us as we spent most of the days out which as mentioned before it was a nice to come back too, my wife and I would stay back there again and recommend for everyone to give it a go.
Comment from Hotel Management
13 Apr 2023 by Sandiyasa//GM, Hotel Management
Dear Edwin,Greetings from The Haere SeminyakWe are appreciative of you taking the time to share your detailed review and feedback of your stay experience.We hope to be able to welcome you back in the near future with another experience
by A verified traveler
Posted 15 Mar 2023
Comment from Hotel Management
17 Mar 2023 by Sandiyasa//GM, Hotel Management
Thank you so much for your feed back, please do apologies for unexpected during your stay with Us and happy to welcoming you back in near future for better services.
by A verified traveler
Posted 21 Jul 2019 on Wotif
The Staff at The Haere were wonderful. Very friendly, willing to assist with bookings or anything really. The bathrooms could do with an upgrade but overall a really lovely place to stay. Close enough to the restaurants and shops but far enough away so the noise wasn't too noticeable.
Comment from Hotel Management
26 Jul 2019 by suma, Hotel Management
Thank you for your review, we highly appreciate you feedback and input and surely will follow up accordingly.
Best regards
Made Sumariana CHA
General Manager
by A verified traveler
Posted 8 Apr 2019
The staff were lovely, nothing was ever too much trouble for them. Will definitely stay there again
Comment from Hotel Management
9 Apr 2019 by suma, Hotel Management
Thank you for writing a review of your recent stay. We are so happy that you overall had a great time with us. We aim to live the guest’s expectation and the ultimate goal is the guest’s satisfaction, since for us there's nothing more than a happy guest. Thank you for staying with us, we are looking forward to welcoming you back at The Seminyak Suite Private Villa Hotel soon.
Best Regards
Made Sumariana CHA
General Manager
by A verified traveler from Sydney
Posted 29 Mar 2019 on Wotif
This properly is not luxury or contemporary as they claim. The pool is fine and it’s generally clean but the towels are permanently stained, pool towels faded, bathroom is old and outdated, the breakfast is horrible and not worth eating especially when there are so many great food places here, the beds are hard as rock and made our bodies hurt- not relaxing at all which is not what and there’s is loud street noise all hours of the night. Staff are unable to unable to help with anything. The night before our flight they asked if we needed a airport transfer an when I said yes they said it is too late notice to organise it —- why ask?!? When we raised our issues they looked at us like we were aliens until we left. Location is ok, about 12 mins to good eating places or to Seminyak village.
Comment from Hotel Management
2 Apr 2019 by suma, Hotel Management
Thank you for your constructive feedback and please apologized for the situation that less than satisfaction. We will certainly follow up all the comments as we committed to keep refining the services provided.
Thank you for having chosen The Haere.
Sincerely yours,
Made Sumariana CHA
General Manager
by A verified traveler from Kalgoorlie, au
Posted 23 Dec 2018
We had a comfortable stay here, the staff were amazing, very friendly and helpful, any issues were addressed promptly. There was a problem with our pool and we got upgraded to a sister property at no additional charge, we were looked after very well and had a great stay!
Comment from Hotel Management
31 Dec 2018 by suma, Hotel Management
Dear Chez,
Thank you for your supporting review of your recent stay at The Haere Seminyak, we are so grateful that you enjoyed the time and the interaction with our staff.
Looking forward to welcome you back in the nearest future.
Your sincerely
Made Sumariana CHA
General Manager
by A verified traveler
Posted 27 May 2018
Comment from Hotel Management
14 Jun 2018 by suma, Hotel Management
Thank you fro rating us 4 out of 5
Recommended
for Everyoneby A verified traveler
Posted 13 Mar 2018
Great location, friendly staff who go out of their way to help. Overall was a great stay
Comment from Hotel Management
24 Mar 2018 by Putu Riana, Hotel Management
Dear guest
Thank you for your stay with us and we are very happy to know that you had a great stay with us.
We do hope to see you again in the near future.
Best regards
Putu Riana
Resort Manager
Recommended
for Everyoneby A verified traveler from Auckland , NZ
Great villa and staff
Posted 10 Feb 2018Stayed here for a week and was blown away.. great villa, clean, big pool, great a/c but most importantly after being out exploring all day, the staff made you really pleased to be back.. very friendly without being intrusive and so genuine. Definitely recommend.
Comment from Hotel Management
24 Mar 2018 by Putu Riana, Hotel Management
Dear Matt
Thank you for your great review and excellent score. It is our great honor to know that you will definitely recommend our villa to the others.
It would be our great pleasure to see you again in the near future.
Best regards
Putu Riana
Resort Manager
