Ratings based on 184 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Nice place to stay for a short time, we stayed for 3 nights.
Things we liked:
- Atmosphere, beautifully landscaped and kept clean
- Breakfast service in your villa
- Mosquito net around the bed
- Steam Shower
- Having your own pool
Things we didn’t like:
- Shower/bath and bathroom sinks were outdoor
(We didn’t use the outdoor sinks as there were too many mosquitos)
- Too many leaves dropping from the frangipani tree into the pool and around the villa
- Cracked glass above the “shelter” so when it was raining it was still coming through
- Lots of ants around the pool
We also received welcome massages which was lovely, wish we were able to fit in longer massages but didn’t have the time. Finally the staff were all so lovely and accommodating, value for what we paid was expected and met our expectations.
by A verified traveler
Posted 2 Dec 2024
Hotel was beautiful and whole space was tranquil and calming just a little too hot in the villa as no air con other than in the bedroom
Comment from Hotel Management
3 Dec 2024 by Roy S, Hotel Management
Dear Charlotte,Thank you for your excellent review and for choosing The Amala for your stay. We are delighted to hear that you found our spaces beautiful and tranquil. Your feedback about the villa’s temperature is appreciated; we will look into ways to enhance comfort in the living spaces.We hope to welcome you back for another serene getaway soon!Warm regards,Roy SuerRegional Director
by A verified traveler
Posted 18 Nov 2024
Just book. You won’t regret it.
Comment from Hotel Management
18 Nov 2024 by Roy S, Hotel Management
Dear Ivan,Thank you for your fantastic review! We’re delighted to know that your experience was at The Amala was excellent. Your kind words mean the world to us and motivate our team to continue delivering exceptional experiences.We can’t wait to welcome you back for another unforgettable stay. Please feel free to reach out to us directly if we can assist with anything for your next visit.Warm regards,Roy SuerRegional Director
by A verified traveler
Posted 23 Sep 2024
We loved our stay at the Amala. The villas were lovely and all staff were incredibly friendly and helpful. We really enjoyed the yoga and healing sessions with Dewa. And the sound bath, and massages were also excellent. The Amala was super peaceful and relaxing, and the bars and restaurants are just a few minutes walk from the hotel. We felt very safe. We will definitely stay there again.
Comment from Hotel Management
24 Sep 2024 by Roy Suer, Hotel Management
Dear Lauren Rebecca,Thank you so much for your kind words and for taking the time to share your experience at The Amala. We are delighted to hear that you enjoyed your stay in our villas and found our team friendly and helpful. It’s wonderful that you had the chance to participate in our yoga, healing sessions with Dewa, and sound bath — we’re glad they contributed to a peaceful and relaxing stay.We are also pleased to know that our location worked well for you, with easy access to nearby bars and restaurants, and that you felt safe throughout your visit. We look forward to welcoming you back in the future for another restful retreat!Warm regards,Roy SuerRegional Director
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Roy, Hotel Management
Dear Jake,Thank you for sharing your rating, and I am truly sorry to acknowledge that your experience at The Amala did not meet your expectations. We deeply regret that we were unable to provide the level of service and comfort that you deserved during your stay.Your experience is not reflective of the high standards we strive to uphold, and we would greatly appreciate the opportunity to learn more about what went wrong so we can address these issues directly. Please feel free to reach out to me personally at as your insights would be invaluable in helping us improve.We genuinely hope to have the chance to restore your trust in the future.Sincerely,Roy SuerRegional Director
by A verified traveler
Posted 26 Jul 2024
The hotel staffs are all very nice and kind. At first we booked Spa villa, but we were not happy with the villa. The pool is too small and the villa looks old and not well maintained. After we contacted the staffs about this matter, they quickly help us to resolve this matter by assisting us upgrade into pool villa. Pool Villa is definitely alot better and well maintained than spa villa.However the food overall is 5/10. Nasi goreng and mihun goreng are both good. In-room service bbq food overall was 5/10 too. Seafoods are not fresh. The best thing is that all the staffs are very professional and willing to help you out anytime :)
Comment from Hotel Management
15 Aug 2024 by Roy, Hotel Management
Dear Ying Xuen,Thank you for taking the time to share your experience with us. We’re pleased to hear that our team was able to assist you promptly and that you enjoyed your stay in the Pool Villa. Your kind words about our staff’s professionalism and willingness to help mean a lot to us.We sincerely apologize that the Spa Villa did not meet your expectations, and we appreciate your understanding as we worked to resolve the issue. Regarding your feedback on the food, especially the in-room service BBQ, we take this very seriously and will review our offerings to ensure that we maintain the highest standards, particularly with the freshness of our seafood.Your comments are invaluable as we continuously strive to improve, and we hope to have the opportunity to welcome you back in the future with an even better experience.Warm regards,Roy SuerRegional Director
by A verified traveler
Posted 30 Jun 2024 on Lastminute
Comment from Hotel Management
1 Jul 2024 by Roy Suer, Hotel Management
Dear Leah, Thank you for your review. We hope you had a good time with us. Although your review provides no further information, we appreciate your feedback. Once again, thank you for staying with us! Kind regards, Roy Suer Regional Director
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
26 May 2024 by Roy S, Hotel Management
Dear Eileen, Warm greetings from The Amala in Seminyak! Thank you for your review and for your kind patronage. We are glad you enjoyed our Balinese hospitality and would be delighted to welcome you back again soon. Once again, thank you for staying with us! Kind regards, Roy Suer & The Amala Family Regional Director
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
14 Jan 2024 by Roy CGM, Hotel Management
Dear Rawaida, Thank you for your kind review and for your patronage. We hope to be able to host you again. Kind regards, Roy Suer Cluster General Manager & The Amala Family
