Ratings based on 147 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not so good
Posted 2 Aug 2024 on HotelsCheck in was not smooth. Check out was terrible. The people working at the check out desk were unprofessional.
Comment from Hotel Management
26 Aug 2024 by Pupung Sutisna General Manager, Hotel Management
Dear Respected Guest,Thank you for taking the time to post your comments on your recent stay here at Novotel Semarang. Your feedback is truly appreciated. Please accept my unreserved apologies for the areas where we could have done better. We all look forward to welcome you back soon. Wishing you stay safeBest regards, Pupung SutisnaGeneral Manager
by A verified traveler
mice stay
Posted 22 Jun 2024 on HotelsHotel is a bit old but still convenient.
Strangely enough, it does not provide hand towel. You have to ask for it specifically.
Comment from Hotel Management
26 Aug 2024 by Pupung Sutisna General Manager, Hotel Management
Dear Mr. Michael,We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate your detailed review of your recent stay.Thank you for your kind words on our convenient room. I am sorry you did not find the hand towel set up in your room. I have located the room which you stayed and address the issues you have raised. We hope you find our action timely and effective that we aim to regain your trust accordingly and welcome you back Novotel Semarang on a future stay. Best Regards,Pupung SutisnaGeneral Manager
by A verified traveler
Posted 15 Feb 2024
Nasty, worn down. Smells like mold.
Hard to communicate in English. Never coming back.
Comment from Hotel Management
26 Aug 2024 by Pupung Sutisna General Manager, Hotel Management
Dear Mr. Nikoletta,Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence.We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future.Kind regardsPupung SutisnaGeneral Manager
by A verified traveler
Posted 14 Nov 2023 on Hotels
by A verified traveler
Posted 21 Jun 2022 on Hotels
by A verified traveler
Posted 5 May 2022 on Hotels
by A verified traveler
Posted 31 Jan 2022
towel and bed cover are so old.They are not looking clean at all.
by A verified traveler
Good stay in Semarang
Posted 2 Nov 2021 on HotelsHotel is in a very good location, across from Paragon mall.
Though the room is comfy, but its aging. The bathroom really needs more attention in cleanliness.
Water stain is so pronounced on the shower curtain and bathmat; and these can be easily fixed.
All staff were very friendly and helpful!
Overall, we had a good stay.
by A verified traveler
Posted 15 Jun 2021 on Hotels
by A verified traveler
Posted 4 Jun 2021 on Hotels
