Ratings based on 113 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Business trip
Posted 9 Feb 2023 on HotelsLovely hotel, always use the Gumuya Tower when staying in Semerang, good location, nice rooms, friendly staff, good breakfast, gym and a pool. If you can get an upgrade to the executive floor you can use the facilities on floor 16 & 17 for free.
Comment from Hotel Management
2 Mar 2023 by E-commerce, Hotel Management
Dear Mr. GaryWarmest Greetings from Gumaya Tower Hotel.Thank you for sharing your experience staying with us. We are pleased to hear that we were able to make your stay comfortable. It is always so gratifying to receive such positive comments regarding our hotel. We hope to have the pleasure of welcoming you all to the hotel in the not so distant future.
by A verified traveler
Posted 13 Dec 2022 on Hotels
Shower not functioning well. Drain of wash basin (wastafel) rather clogged.
by A verified traveler
Posted 10 Dec 2022 on Hotels
by A verified traveler
Posted 2 Jun 2021
I love the Gym and Customer Service
Comment from Hotel Management
16 Jun 2021 by E-commerce, Hotel Management
Warmest Greeting from Gumaya Tower Hotel,
Thank you for your kind words following your recent stay at Gumaya Tower Hotel. It is always so gratifying to receive such positive comments regarding our hotel and we are very pleased that you will be returning. We hope to have the pleasure of welcoming you all to the hotel in the not so distant future
by A verified traveler
Posted 29 May 2021
by A verified traveler
Posted 17 May 2021
Best Customer Service !Very clean Hotel
Comment from Hotel Management
16 Jun 2021 by E-commerce, Hotel Management
Warmest Greeting from Gumaya Tower Hotel,
Thank you for your kind words following your recent stay at Gumaya Tower Hotel. It is always so gratifying to receive such positive comments regarding our hotel and we are very pleased that you will be returning. We hope to have the pleasure of welcoming you all to the hotel in the not so distant future
by A verified traveler
Bad experience in the hotel
Posted 2 Jan 2021 on HotelsI made a reservation for non smoking room through Hotels.com however when I checked it, the clerk said it cannot be guaranteed by Hotels.com. And she said that to use non smoking room, I had to upgrade to club room. So I had to upgrade it on site with paying 150usd. But non smoking club room also stinks with smoking smell. What's worse is hotel is not releasing my deposit even though I paid all in my debit card. I tried to contact the official number but the operator told me to wait and never connected. Cannot believe this hotel is five stars.
Comment from Hotel Management
4 Jan 2021 by E-commerce, Hotel Management
Warmest Greetings From Gumaya Tower Hotel...
We would like to sincerely apologize for the inconvenience you had during your stay.Fully noted on your remarks in regards about our services. Your feedback are valuable to us, this is also why we are taking seriously your comments in order to improve our quality.
We would like to inform you, deposit can be releasing about 14 work days after your stay.
Thank you once again for sharing your valuable inputs. I do hope to have the opportunity to regain your trust and welcoming you back to Gumaya Tower Hotel Semarang
by A verified traveler
Posted 25 Feb 2020 on Wotif
The carpet in the corridor is fairly dirty. It needs a thorough shampooing. Room cleanliness is very good and quite spacious.
by A verified traveler
Posted 10 Oct 2019
by A verified traveler from Perak, Malaysia
Posted 26 Aug 2019
The food is authentic and scrumptious. Great staff members. They are all very friendly and helpful.
Comment from Hotel Management
2 Sep 2019 by E-commerce, Hotel Management
Dear Mrs. Amalina
Warmest Greeting from Gumaya Tower Hotel, Thank you for sharing experience staying with us. We are pleased to hear that we were able to make your stay comfortable. It is always so gratifying to receive such positive comments regarding our hotel. We hope to have the pleasure of welcoming you all to the hotel in the not so distant future. Once again Thank you
