Ratings based on 15 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 6 Oct 2024
Small hotel but room is clean. Wear and tear can be seen though. There is no hair dryer in the room (which I thought is basic amenities) and was told that it has run out. Breakfast was pretty simple.
Comment from Hotel Management
7 Oct 2024 by Widhi Resyadi General Manager - ARTOTEL Gajahmada , Hotel Management
Dear Sue Phay,Dear Sue Phay,Thank you for your recent stay with ARTOTEL Gajahmada Semarang.We know that you have many options when choosing where to stay at Semarang, the fact that you choose ARTOTEL Gajahmada - Semarang is an honor to us.Thank you for your input to our management and we will serve better to our beloved guest.We sincerely hope you enjoyed your stay and will come back again! Looking forward to welcoming you again.We heART you,Widhi ResyadiGeneral Manager - ARTOTEL Gajahmada Semarang.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Widhi Resyadi General Manager - ARTOTEL Gajahmada , Hotel Management
Dear Devon,Thank you for your recent stay with ARTOTEL Gajahmada Semarang. We know that you have many options when choosing where to stay at Semarang, the fact that you choose ARTOTEL Gajahmada - Semarang is an honor to us.We sincerely hope you enjoyed your stay and will come back again! Looking forward to welcoming you again soon.We heART you,Widhi ResyadiGeneral Manager - ARTOTEL Gajahmada Semarang.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Widhi Resyadi General Manager - ARTOTEL Gajahmada , Hotel Management
Dear Kan Shing,Thank you for your recent stay with ARTOTEL Gajahmada Semarang.We know that you have many options when choosing where to stay at Semarang, the fact that you choose ARTOTEL Gajahmada - Semarang is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Looking forward to welcoming you again.We heART you,Widhi ResyadiGeneral Manager - ARTOTEL Gajahmada Semarang.
by A verified traveler
Posted 11 Nov 2023
I love Artotel but I found some animals in the bathroom 😔
Comment from Hotel Management
13 Nov 2023 by RM. Herwindo Aryo Kusumo, Hotel Management
Dear Zulkifli,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Semarang, the fact that you choose ARTOTEL Gajahmada - Semarang is an honor to us. Thankyou for your input sir, we will confirmed it with our department. We sincerely hope you enjoyed your stay and will come back again!Looking forward to welcoming you again soon.We heART you,RM. Herwindo Aryo Kusumo.Hotel Manager - ARTOTEL Gajahmada Semarang.
by A verified traveler
Posted 21 Feb 2023
Pros:
1. Location of the hotel, it's within
walking distance to many of
Semarang's top culinary hot
spots.
2. Layout of the room is great.
3. Housekeeping staff were
friendly and courteous
and willing to help.
Cons:
1. Towels and bed sheets were old
and brownish, made me wonder
if they were used to mop the
floor.
2. Stains on the table and walls.
Small ants were ever present on
the table.
3. NO hairdryer in the room.
Got to request for one and then
depending on who you talked to,
given a time frame after which
the hairdryer had to be returned.
4. Unfriendly female front office
staff, made me wonder why she's
in this line.
Comment from Hotel Management
23 Feb 2023 by Defi, Hotel Management
Hi Bi Jing,Thank you for taking the time to share your feedback. We are most delighted to hear the details of your review.We value your input, and while I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We heART You,RM. Herwindo Aryo KusumoHotel Manager ARTOTEL Gajahmada - Semarang
by A verified traveler
Impossible parking, but nice rooms
Posted 30 Dec 2021 on HotelsRooms were clean, but parking was impossible. Couldn't even fit our car inside the drive thru.
Comment from Hotel Management
3 Jan 2022 by Herwindo, Hotel Management
Dear Our Lovely Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust,
I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
We heART You,
RM. Herwindo Aryo Kusumo
Hotel Manager - ARTOTEL Gajahmada - Semarang
by A verified traveler
Posted 17 Mar 2021
The property location is very nice its in the area where many hotels are also situated. I like the rooftop area although they don't have a pool, but its very nice for evening dinner or relaxing. The rooms are quite spacious, good shower too. I had the king size bed and its comfortable for stay with a small child together. Although the hotel is not big, but its artsy style is really giving a different feeling for our stay. Will definitely recommend this hotel if you are in Semarang.
Comment from Hotel Management
18 Mar 2021 by Lia Retno S Hardini, Hotel Management
Hi ,
Thank you for the rating, we're so glad you are happy with our hotel. Hope to see you again very soon!
We HeART You, ARTOTEL Gajahmada - Semarang
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by RM. Herwindo Aryo Kusumo. Hotel Manager - ARTOTEL , Hotel Management
Dear Yen PO,Thank you for your recent stay with ARTOTEL Gajahmada Semarang.We know that you have many options when choosing where to stay at Semarang, the fact that you choose ARTOTEL Gajahmada - Semarang is an honor to us.We sincerely hope you enjoyed your stay and will come back again! Looking forward to welcoming you again soon.We heART you,RM. Herwindo Aryo Kusumo.Hotel Manager - ARTOTEL Gajahmada Semarang.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
30 Jan 2024 by We heART You, RM. Herwindo Aryo Kusumo Hotel Mana, Hotel Management
Dear Willy,Thank you for the amazing review of our hotel! We work very hard to ensure that all guests receive top-notch services while staying with us.We are glad to hear that you enjoyed your stay experience at ARTOTEL Gajahmada - Semarang.Follow us on Instagram at @Artotelgajahmadasemarang , @fatelephantsemarang and @sebelasduabelassemarang for more information, events, and promotions.Looking forward to welcoming you again soon
