Ratings based on 40 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2023
Please stay away from this property!
We booked Presidential Suite for three nights, which is supposed to be the premium room, however had to check out after the first day due to the conditions of the room and the hotel.
The towels were smelly and we had to ask them to be replaced. The mattress sheets and pillow covers all had stains. Bath tub was stained in yellow color.
We ordered dinner, which was below average, and the breakfast was worse. The little amount of butter they brought tasted like margarine and the scrambled eggs were just tasting oil.
Ocean view is pretty but that is all there is, and Lombok has many beautiful views all around.
Wawan, the hotel manager, was trying to compensate the hotel’s shortcomings with his kind attitude, but the lack of cleanliness and quality food is beyond repair with goodwill.
Save yourself time, money and peace of mind, and look elsewhere. There are many better options at lower prices.
Comment from Hotel Management
12 Jan 2023 by Seven Havens Residence management team , Hotel Management
Dear sir, We are very sorry to hear that you had this experience in our place and this is not what the standard of our service and quality. All the things that you mentioned was addressed to the staff and it was immediately acted upon even before you checked out, as we pride ourselves as one of the hotel with highest rating in South Lombok. This is truly an unfortunate experience, one that will never happen again in our property.
by A verified traveler from Sydney
Posted 24 Mar 2020
Having been fortunate to have stayed in numerous hotels, hostels and guesthouses across the world I can say that 7 Havens is the best. The stand-out things are: the spectacular view, the rooms, the location, the access to services, being transported around, the food and most importantly Julia! Julia went far and beyond to make our stay great but also solve our transport issues, including paying for our last minute flights on her own card (as the airline would only accept an Indonesian card). It was beyond 5-star service. Overall it was a great experience and I would recommend it to anyone.
Comment from Hotel Management
24 Mar 2020 by W Roos, Hotel Management
Dear sir,
We would like to thank you from the bottom of our heart for your recognition of our staff's hard work and hospitality. We hope one day we will be able to host you again in Lombok
by A verified traveler
Posted 23 Jan 2020
Beautiful location on top of a hill with a very broad view of the surrounding area and the ocean.
Nice and cosy boutique hotel with just 4 rooms.
Our room had floor to sealing windows all over making the best of the view. Breakfast was served right outside the room where the common infinity pool is, all facing the ocean.
What made the experience at the hotel excellent were the staff, always with a smile and willing to help us with everything.
Thank you Maria, Jimmy, Ardi and all the other staff!
Comment from Hotel Management
24 Jan 2020 by N Roos, Hotel Management
Dear sir/madame,
We are delighted to read your review. We thanked you from the bottom of our hearts with hope that one day we will be able to welcoming you in Seven Havens Residence again.
by A verified traveler
Stunning Panorama and great service
Posted 13 Dec 2019 on HotelsAmazing views from the room and the pool deck/balcony. Helpful and friendly staff and super close to one of the most beautiful and still secluded beaches in lombok
Comment from Hotel Management
13 Dec 2019 by W. P Roos, Hotel Management
Dear madame,
Thank you very much for your kind review. We really happy to hear that you had a wonderful time in our place. We hope one day we will be able to welcoming you back again in Lombok
by A verified traveler
Posted 10 Nov 2019
Comment from Hotel Management
16 Nov 2019 by W Putri, Hotel Management
Thank you for your review
by A verified traveler from Perth, Western Australia
Posted 10 Nov 2019
We had a wonderful time at Seven Havens! The villa was amazing. The staff were friendly and went above and beyond.
We would recommend it to anyone who is looking for a quiet, relaxing getaway in a tranquil part of Lombok. You are further away from the main touristy area, which adds to the charm of the place.
A great place to just chill and leave all your troubles behind.
Comment from Hotel Management
10 Nov 2019 by W Putri, Hotel Management
Thank you very much for your kind review and your appreciation on our team effort to provide our guests with excellent service. We hope one day are able to welcoming you back again in Seven Havens Residence.
by A verified traveler
Good!
Posted 4 Oct 2019 on HotelsGood!
Comment from Hotel Management
7 Oct 2019 by WPutri, Hotel Management
Thank you for your kind review
by A verified traveler
adequate short stay
Posted 25 Sep 2019 on HotelsLocation was great, had seaview and near the beach, Breakfast served fresh and tasty and the service staff attended to all of our queries including getting there from another resort, booking of SPA and traveling to guta town. However the premium furniture looks like it has seen better days and overall a tad pricey for the amount of personal space given. Hope this resort gets refreshed or an upgrade as the location is serene.
Comment from Hotel Management
1 Oct 2019 by W Putri, Hotel Management
Thank you for your review and feedback. We are continuously renewing our amenities to maintain the look and feel of our please. In some items we chose to have a bit of rustic look and old antique furniture piece and combine it with modern item. We hope one day we will be able to welcoming you back again in Lombok
by A verified traveler
Posted 31 May 2019
Absolutely stunning accommodation! The staff were amazing, view from the pool was incredible, rooms were really comfortable and clean and the food is delicious too. Everything was perfect!
Comment from Hotel Management
31 May 2019 by Na.P Roos, Hotel Management
Dear sir/madame,
Thank you very much for your kind review. We really appreciate your support for us. We hope one day we will be able to welcoming you in Seven Havens residence again.
by A verified traveler from Belgium
Posted 30 May 2019
We stayed at Seven Havens Residence from the 12th to the 17th of May 2019 and it was a unique experience. We stayed in the beautiful single villa with a private infinity pool and separate bathroom. Unfortunately, the orientation of the room does not allow the sun to directly hit the patio and the pool area therefore we were unable to sunbathe and worst of all the pool was always very cold. Nevertheless, we still had a partial view of the Selong Belanak Beach and the surrounding hilltop view from the villa was breathe taking. The staff was amazing and their personal service was warm and attentive. In addition, the food was unique and tasty however the portion sizes could be a bit bigger. The rooms were always fresh and clean and the WIFI was really good. There were the local monkeys around the property and Selong Belanak Beach was a 10 minute walk from the residence. It was a delightful experience and we would definitely recommend it
Comment from Hotel Management
31 May 2019 by Na.P Roos, Hotel Management
Dear sir and madame,
Thank you very much for your kind review. In most month we have sun on the pool in Valley View Haven (villa with private pool), and you were still have access to the main pool that has sun all day long. We are delighted to hear that your stay is enjoyable. We hope one day we will able to welcoming you in Seven Havens .
