Ratings based on 17 Verified Reviews
2.6 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2023 on Hotels
This is an econolodge. Place is old, dirty, run down. NO where near the value for what you pay for a room
Comment from Hotel Management
19 Apr 2023 by pam, Hotel Management
Dear Jim, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with you stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 2 Apr 2023
by A verified traveler
Posted 2 Apr 2023
by A verified traveler
Posted 6 Jul 2021
The property is full of sketchy people. Very dangerous for family stay
Comment from Hotel Management
5 Aug 2021 by Mgmt, Hotel Management
We are very sorry you feel this way. The Extended Stay houses people who are in the area working. Also people who are staying for a long period due to issues with their homes. I do apologize that your did not feel safe.
Please accept our sincere apology
by A verified traveler
Do not stay just keep driving
Posted 28 Jun 2021 on HotelsWorst place I have ever stayed in. We needed a place to rest and this was the only place available. It was dirty and filled with flies, absolutely disgusting. It also cost more than all other places for the night. It was a terrible experience.
Comment from Hotel Management
30 Jun 2021 by Mgmt, Hotel Management
We are very sorry for any inconvenience you may have encountered. Please accept our sincerest apology, We will be addressing the issues that you have stated and again we do apologize.
by A verified traveler
Posted 16 Sep 2020 on Hotels
We didn’t stay at the suburban only next door in their other hotel econo lodge. The clerk informed us that if we weren’t going to use the kitchenette at the suburban we could get a first floor room at the Econolodge next-door which is what we preferred after a 14 Hour Drive. The room was very outdated the carpets had cigarette burns in them. The bathroom was very old no water pressure the corners of the room were very dingy. The bed was very soft where we both had back aches but they weren’t really beds they looked like opened up cots. Needless to say we were just very tired woke up early the next morning to leave right away we don’t think we will be staying here again. It was also a last min find due to finding it difficult in getting a pet friendly hotel we had one very small dog.
Comment from Hotel Management
23 Sep 2020 by tb, Hotel Management
We do appreciate your business and we are very sorry that you were unhappy with your stay. Your satisfaction is important to us and we will do our best to use your feedback and do everything possible to make our customers stay more enjoyable. Thank You for your business. TB
by A verified traveler
Posted 6 Oct 2016 on Hotels
by Steven
Posted 2 Apr 2016 on Hotels
Comment from Hotel Management
11 Jun 2016 by Tammy, Hotel Management
Thank You Steven for your stay with us at the Suburban Extended Stay Hotel. We appreciate your feedback and hope you will come back and stay with us again.
by Joseph from Clayton NC
Dirty
Posted 30 Jan 2016 on HotelsThe lobby was in ill repair, wallpaper was taped up, front desk clerk was not clean. She remarked in front of us that dhe didn't know if there were any clean rooms and that there might not be housekeeping staff even working.My husband did not even check in. He told her that we weren't staying there. I called hotels. Com and reported it. They assured me that we wouldn't be charged and that I would get a confirmation email as such. I have not been credited yet, nor have I gotten an email.
Comment from Hotel Management
9 Apr 2016 by Tammy, Hotel Management
I am very sorry for any inconvenience you may have encountered at check in. We are a newly renovated hotel. Upon check in we try and confirm with our customers the room type they reserved because what comes through our reservation center is not always correct. Front desk clerk always confirms what is in our system and then if it is not correct , We do our best to give you the room you request. Lexp is 3rd party booking that we can not cancel at the hotel. You have to contact them directly. Again I do apologize any problems you may have encountered.
Tammy Best
General Manager
Recommended
for Familiesby Evike world traveler
Stop over
Posted 12 Oct 2015 on OrbitzWe got in late so we just wanted to sleep. The inn is on a dark unlighted section of the Econo lodge. We asked to switch to the Econo lodge which was well lit so we never slept at the suburban. Room was clean and staff accomdated our request.
