Ratings based on 583 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
This place was nasty.
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 11 Nov 2024
N/A
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We strive to do our very best by accommodating every one of our guests. Our team hopes to see you again soon and to impress you with our continued improvements.
by A verified traveler
Posted 5 Nov 2024
I paid in advance for 5 days . I stayed one . I requested a refund for at least two of the days as I understand it requires a 24 hour notice . Both Expedia and the hotel gave me the same answer that it was the other one’s choice to refund me . I won’t be using travel lodge or Expedia in the future
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Hi Donna,We sincerely apologize for any inconvenience this may have caused. Refunds are typically processed through the platform where the reservation was made. For any further inquiries or assistance, we kindly recommend reaching out directly to your third-party booking provider. Should you require additional support, please do not hesitate to contact us, and we’ll be happy to assist you.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are happy to see this 4-star rating. Our team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 14 Oct 2024
Property was similar to a motel 6, which photos didnt really give that feel or i probably wouldnt have booked it. However, it was updated and overall an alright stay. Staff was great and helpful.
Comment from Hotel Management
15 Oct 2024 by Sophia CSR, Hotel Management
Hi Amanda,I apologize if the photos didn’t fully match your expectations, but I am glad to hear that you found the property updated and your stay overall satisfactory. We are especially pleased that our staff provided great and helpful service. Your input is valuable, and we hope to welcome you back for an even better experience next time!
by A verified traveler
Posted 6 Oct 2024
Super sweet folks at the front desk, huge parking lot, I do wish the pool had been open but to be exceedingly fair we did get the aftermaths of a hurricane during our stay so I wasnt super surprised that it was closed.
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Hi Jessica,Thank you for your kind words about our front desk team! We are glad you enjoyed the spacious parking, and we truly appreciate your understanding regarding the pool closure. The hurricane's aftermath did impact some of our amenities, but we are grateful for your patience. We hope you will visit us again when the weather is better so you can fully enjoy everything we have to offer!
by A verified traveler
Posted 3 Oct 2024
I will stay here again.
Comment from Hotel Management
4 Oct 2024 by Sophia CSR, Hotel Management
Hi Nandy,Thank you for your positive feedback! We will always ensure that we keep delighting you with our facilities and services. We look forward to welcoming you back and providing you with an excellent experience during your next visit!
by A verified traveler
Posted 2 Oct 2024
It was close to everything and main roads
Comment from Hotel Management
3 Oct 2024 by Sophia CSR, Hotel Management
Hi Tori,Thank you for your feedback! We are glad to hear that you found our location convenient and close to everything you needed. We aim to provide easy access for our guests, and we hope to welcome you back soon!
by A verified traveler
Posted 1 Oct 2024
The shower was broken, the outlet was hanging out of the wall, there was dirt in the bathtub and sink, and there was hair on the pillows.
Comment from Hotel Management
3 Oct 2024 by Sophia CSR, Hotel Management
Hi Kimberly,I am truly sorry to hear about the issues you encountered during your stay. A broken shower, electrical problems, and cleanliness concerns are unacceptable, and I appreciate you bringing these matters to our attention. We will address these issues with our maintenance and housekeeping teams to ensure they are resolved promptly. Thank you for your feedback, and we hope to provide you with a much better experience in the future.
