Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Interesting and quaint old fashioned hotel. We enjoyed the experience.
Comment from Hotel Management
19 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Beth,Thank you for sharing your feedback! We're so pleased to hear that you enjoyed our hotel's charm and unique character. Creating a memorable and delightful experience is always our goal, and we're glad you appreciated the old-fashioned atmosphere.We hope to have the pleasure of hosting you again for another enjoyable stay!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 17 Nov 2024
Good service
Comment from Hotel Management
19 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Claudia,Thank you for your kind words! We're so glad to hear that you were satisfied with our service. We always strive to provide excellent hospitality, and your feedback is genuinely appreciated.We hope to welcome you back soon!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 15 Nov 2024
I left my earrings in my room and they found and kindly returned it to me. Thanks to front staff and to room cleaners.
I also liked that items were provided for doing the laundry free of charge and that we were helped when the washer stopped working properly. Many thanks!
Comment from Hotel Management
19 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Mary,Thank you so much for sharing your experience with us! We're delighted to hear that our team was able to return your earrings and assist you with the laundry issue. It's always our priority to make our guests feel comfortable and well-cared for, and we're glad that we could help in these instances.We appreciate your kind feedback and hope to welcome you back for another great stay!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 15 Nov 2024
Nice experience staying at Arroyo hotel
Comment from Hotel Management
16 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Fnu,Thank you for staying with us when you visited the Arroyo Pinion Hotel, Ascend Hotel Collection. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Arroyo Pinion Hotel, Ascend Hotel Collection!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 11 Nov 2024
Room was spacious and clean, however tv volume was extremely low in one room. The front desk was unable to fix it
Comment from Hotel Management
12 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Suki,Thank you for sharing your feedback. We’re glad to hear that you found your room spacious and clean! However, we apologize for the issue with the TV volume, and we regret that the front desk was unable to resolve it during your stay. Your experience is important to us, and we will look into this issue to ensure it doesn’t happen again in the future.We appreciate your understanding and hope to welcome you back for a more seamless experience.Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 2 Nov 2024
Very clean rooms and the staff is very helpful and polite
Comment from Hotel Management
5 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Bogdan,Thank you for your kind words! We're delighted to hear that you enjoyed our clean rooms and that our staff made a positive impression with their helpfulness and politeness. We look forward to welcoming you back for another great stay!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 2 Nov 2024
Wonderful place!
Comment from Hotel Management
5 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear John,Thank you for your excellent review! We're thrilled you enjoyed your stay and look forward to welcoming you back soon!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Mary A,Thank you for rating your Arroyo Pinion Hotel Ascend Hotel Collection stay. We hope to host you again for your next trip to Arroyo Pinion Hotel, Ascend Hotel Collection, to provide a more comfortable stay and enhanced experience.Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 30 Oct 2024
G.Manager manners and services was best.
Comment from Hotel Management
4 Nov 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Paul,Thank you for your positive feedback! We're delighted that our General Manager's manners and services exceeded your expectations. We take pride in providing excellent service and look forward to welcoming you back soon!Thank You,Arroyo Pinion Hotel Management
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Arroyo Pinion Hotel Management, Hotel Management
Dear Jennifer,Thank you for rating your Arroyo Pinion Hotel Ascend Hotel Collection stay. We hope to host you again for your next trip to Arroyo Pinion Hotel, Ascend Hotel Collection, to provide a more comfortable stay and enhanced experience.Thank You,Arroyo Pinion Hotel Management
