Ratings based on 201 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Monroe Twp
Posted 28 Dec 2024
Overall value for money! Staff is very friendly and helpful. Hotel is clean and safe. Could add a spa and improve quality of food.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Nitin Pathak, Hotel Management
Dear Kamlesh,Greetings!Thank you for giving us perfect feedback.We are delighted to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsNitin PathakGeneral Manager
by A verified traveler from monroe township
Posted 23 Nov 2024
Staff was nice it was convenient and clean. What I didn’t like was the safe deposit box lock was not working and I stayed for 4 nights they kept saying someone will come to check it but no one came. Otherwise I had a pleasant stay.
Comment from Hotel Management
30 Nov 2024 by Nitin Pathak, Hotel Management
Dear Saroj,Greetings!Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that we were able to please you with our hospitality and hygiene.However, we are very sorry to learn that your experience regarding the safe deposit box was not as per your desired expectations. Please accept our apologies for the inconvenience caused.Your concerns have been well acknowledged, and we assure you that we will take corrective measures that will help us serve you better next time.We look forward to the pleasure of welcoming you back soon at DoubleTree by Hilton Gurugram Baani Square.Kind regards,Nitin PathakGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Property is well maintained but the area is not that good.
We had a very poor experience with service desk as they tried to give us a room that was different from the reservation.
Also it seems like they were peddling less desired rooms.
Comment from Hotel Management
30 Nov 2024 by Nitin Pathak, Hotel Management
Dear Parmod,Greetings!Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that we liked our hotel.However, we are very sorry to learn that your experience with regards to the service desk was not as per your desired expectations. Please accept our apologies for the inconvenience caused.Your concerns have been well acknowledged, and we assure you that we will take corrective measures that will help us serve you better next time.We look forward to the pleasure of welcoming you back soon at DoubleTree by Hilton Gurugram Baani Square.Kind regards,Nitin PathakGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Nitin Pathak, Hotel Management
Dear Rajeev,Greetings!Thank you for valuable feedback.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsNitin PathakGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Nitin Pathak, Hotel Management
Dear Parmod,Greetings!Thank you for valuable feedback.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsNitin PathakGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Service was great. Staff at breakfast, namely Prateek, Rahul were very helpful and considerate. A big thanks to them for making my breakfast experience so great.
Comment from Hotel Management
30 Nov 2024 by Nitin Pathak, Hotel Management
Dear Hitesh,Greetings!Thank you for giving us perfect feedback.We are delighted to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square & found our service and hospitality to your liking.We shall pass on your words of appreciation to our star performers, Prateek and Rahul whose warm hospitality made your visit memorable.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsNitin PathakGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Nitin Pathak, Hotel Management
Dear Subah,Greetings!We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your 10 out of 10 rating. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Kind Regards, Nitin PathakGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Nitin Pathak, Hotel Management
Dear Jonathan,Greetings!We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your 10 out of 10 rating. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Kind Regards, Nitin PathakGeneral Manager
by A verified traveler
Posted 17 Oct 2024
Rooms need to be updated. Old furniture, bathroom not cleaned like it should be. Rooms and bathrooms not cleaned daily
Comment from Hotel Management
17 Oct 2024 by Nitin Pathak, Hotel Management
Dear Narendra,Greetings!Thank you for sharing your valuable feedback of your recent stay with us.We are deeply sorry to learn that your experience pertaining to your recent stay with us was not as per your desired expectations. Please accept our sincere apologies for the disappointment caused. Your concerns have been well acknowledged and we assure you that we will take corrective measures that will help us serve you better next time. We hope you will give us another chance to welcome you back soon at DoubleTree by Hilton Gurugram Baani Square.Warm regardsNitin PathakGeneral Manager
