Ratings based on 175 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Arrived and given the wrong room, when we asked to change we were met with poor attitude from the staff. The new room we had to report a broke chair, plug sockets coming off the wall, the response was to move us again. We didn't want that but no one came to the room to sort those things. Pool was closed for maintenance, we didn't find that out until we asked where it was to use it. We went to go to one of the restaurants one evening to be told only one was open. No one came to clean/make beds replace coffee etc while we was out. Just poor service met with eye rolling from staff and no apology for anything.
Comment from Hotel Management
20 Nov 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Stephanie, Thank you for sharing your experience. We deeply regret that your stay did not meet expectations and that you encountered several issues during your time with us. Please accept our sincerest apologies for the inconveniences you described, as this is certainly not the level of service we aim to provide.We are truly sorry for the miscommunication about your room and the attitude you encountered while resolving the issue. It is disappointing to hear that your concerns about the broken chair and plug sockets were not addressed promptly and that the solution offered did not meet your preferences.Please rest assured that your feedback will be shared with our team to address these shortcomings and improve our services. We would greatly appreciate the opportunity to make this right and restore your confidence in us. Warm regards,
by A verified traveler
Posted 3 Nov 2024
I recently had the pleasure of staying at Hotel Caro in Bucharest and was thoroughly impressed by the experience. The hotel is set in a beautiful location near Tei Lake, offering a peaceful and scenic environment that made my stay truly enjoyable.
The rooms were spacious, impeccably clean, and well-appointed, with all the amenities needed for a comfortable stay, including a minibar and a flat-screen TV. The beds were incredibly comfortable, ensuring a great night's sleep. The hotel grounds are lush and well-maintained, providing a serene escape from the bustling city.
The hotel staff was professional, friendly, and always willing to assist with any requests, which made me feel warmly welcomed. One of the highlights of my stay was the excellent breakfast buffet, featuring a wide variety of fresh and delicious options to suit all tastes. The on-site fitness center and wellness facilities, including the indoor pool and sauna, were an added bonus and perfect for unwinding.
Hotel Caro's location is convenient for both business and leisure travelers, with easy access to the city center and nearby attractions like Herăstrău Park. Overall, my stay at Hotel Caro was delightful, and I would highly recommend it to anyone visiting Bucharest for a memorable and relaxing experience.
Comment from Hotel Management
4 Nov 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Tarek, Thank you for sharing such a detailed and glowing review! We’re thrilled to hear how much you enjoyed your stay with us at Hotel Caro. It’s wonderful to know that our serene lakeside setting, comfortable rooms, and range of amenities helped make your time with us both relaxing and memorable.We're especially pleased to hear that our breakfast selection, fitness and wellness facilities, and attentive staff added to the quality of your experience. Your recommendation means a lot to us, and we can’t wait to welcome you back for another delightful stay. Warmest regards,
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Vanja, Thank you very much for your perfect feedback! We are glad we could provide a perfect stay for you. We are looking forward to welcoming you back for more perfect stays! Warm regards,
by A verified traveler
Posted 13 Oct 2024
Close to tennis club for tournament
Comment from Hotel Management
14 Oct 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Polly, Thank you for your feedback! We're glad our location was convenient for your tennis tournament. We hope you had a great experience at the event and enjoyed your stay with us. If there's anything we can do to make your next visit even better, please let us know. We are looking forward to welcoming you back!
by A verified traveler
Posted 13 Oct 2024
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Comment from Hotel Management
14 Oct 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Andrei, Thank you for your feedback and for choosing to stay with us. We’re sorry to hear that your experience didn’t fully meet your expectations.Please let us know how can we make the experience more enjoyable for you. We hope to have the opportunity to welcome you back in the future and provide you with a better experience next time.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Kerry, Thank you for taking the time to give us your precious feedback. We would love to get to know exactly what inconveniences you encountered during your stay so we can make sure to improve. We hope to have the opportunity to welcome you again in the future!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Ioana D, Guest Relations Officer , Hotel Management
Dear Warren,Thank you very much for your 5-star review! We are happy that we could offer a perfect stay for you. We are looking forward to welcoming you back in the future!
by A verified traveler
Posted 27 Sep 2024
It was wonderful being at Hotel Caro for a week. Nice views comfortable bed.
Loved my stay
Comment from Hotel Management
29 Sep 2024 by Caro Team, Hotel Management
Dear Jina,Thank you for taking the time to share your wonderful experience at Caro Hotel. We are delighted to hear that you enjoyed your stay with us, appreciated the beautiful views and found your bed comfortable.We strive to provide our guests with an exceptional experience and your kind words motivate us to continue delivering the best service possible. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Caro Team
by A verified traveler
Posted 23 Sep 2024
Great rooms, great gym and stunning nature surroundings
Comment from Hotel Management
24 Sep 2024 by Caro Team, Hotel Management
Dear Jackie,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our great rooms, gym facilities and the stunning natural surroundings. Our team is dedicated to providing exceptional experience for our guests and your positive feedback is a wonderful affirmation of our efforts.We hope to welcome you back soon for another memorable stay.Best regards,Caro Team
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Caro Team, Hotel Management
Dear Sterian Magda,Thank you for your kind words and for taking the time to share your positive experience about Caro Hotel. We are thrilled to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we are delighted that our hotel met your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Best regards,Caro Team
