Ratings based on 52 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Location is nice, everything else not so good
Posted 14 Jan 2020 on HotelsThe furniture is outdated, the rooms have smoke smell, the shower is rusted on some of the rooms.
The breakfast is pretty bad - not too much diversity, coffee is average.
The hotel has a great location and good parking, if they would renovate it would be a very good hotel.
The receptionist was ok, but he was not aware if there are any water boiling facilities in the room or not.
by A verified traveler
Posted 6 Jan 2020 on Hotels
by A verified traveler
Posted 28 Dec 2019 on Hotels
very good breakfast, very friendly staff, very nice restaurant, comfortable room, i will come back.
Comment from Hotel Management
30 Dec 2019 by Geanina, Hotel Management
Dear Mr.Eugen,
Let me take this opportunity to tell you how much your appreciative review means to us. We are so excited to hear that you enjoyed all of the services the hotel has to offer and that overall you had a great experience with us. On behalf of our entire team here, at Herastrau Hotel, we would like to thank you for staying with us. Looking forward to welcome you again when your travels bring you back in Bucharest!
Best regards,
by A verified traveler
Posted 25 Sep 2019 on Orbitz
Excellent location and setting....................
Comment from Hotel Management
24 Nov 2019 by Geanina, Hotel Management
Dear Valued Guest,
Let me take this opportunity to tell you how much your appreciative review means to us. We are so excited to hear that you enjoyed all of the services the hotel has to offer and that overall you had a great experience with us. On behalf of our entire team here, at Herastrau hotel, we would like to thank you for staying with us. Looking forward to welcome you again when your travels bring you back in Bucharest!
Best regards,
by A verified traveler
Posted 3 Sep 2019
Comment from Hotel Management
6 Sep 2019 by Geanina , Hotel Management
Dear Valued Guest,
Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
Best regards,
Geanina Neacsu
Asistent Manager
by A verified traveler
Posted 13 Aug 2019 on Hotels
Comment from Hotel Management
28 Aug 2019 by Geanina Neacsu, Hotel Management
Dear Valued Guest,
Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2019 on Hotels
Comment from Hotel Management
21 May 2019 by Geanina Neacsu, Asistent Manager, Hotel Management
Stimate Oaspete,
Va multumim pentru feedback-ul oferit. Ne bucuram ca ati avut o sedere placuta si va asteptam cu nerabdare in hotelul nostru la urmatoarea vizita in Bucuresti.
Cu stima,
by A verified traveler
Posted 12 Oct 2018
Location is beautiful and quiet. Staff was very helpful.
Comment from Hotel Management
8 Nov 2018 by Geanina- Asistent Manager, Hotel Management
Dear Guest,
Thank you very much for taking the time to write us about your recent stay. We look forward to welcoming you back soon!
Best wishes,
by A verified traveler
Posted 20 Aug 2018 on Hotels
Comment from Hotel Management
29 Aug 2018 by Geanina, Hotel Management
Dear Valued Guest,
Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
Best regards,
by A verified traveler
Amazing location in Herastrau Park by the lake
Posted 21 Jun 2018 on HotelsThe best thing about this hotel is its amazing location, in the middle of the park, very close to the clubs and the restaurants by the river. The staff was really nice, helpful and polite. Breakfast was nice and good value for money. I recommend it! The rooms are very spacious (we ordered one with a balcony and it was worth it as the weather was lovely and it was great spending the evening on the balcony). Totally recommend this hotel!
Comment from Hotel Management
25 Jun 2018 by Geanina, Hotel Management
Dear Ms. Laura,
Let me take this opportunity to tell you how much your appreciative review means to us. We are so excited to hear that you enjoyed all of the services the hotel has to offer and that overall you had a great experience with us. On behalf of our entire team here, at Herastrau Hotel, we would like to thank you for staying with us. Looking forward to welcome you again when your travels bring you back in Bucharest!
Best regards!
