Ratings based on 795 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2021 on Hotels
by A verified traveler
Booked me at hotel that’s been closed for a year!
Posted 30 Mar 2021 on HotelsThis property is permanently closed & has been for over a year. I was supposed to receive a refund. It’s been a week & no one has contacted me about crediting & refunding me.
by A verified traveler
Posted 17 Mar 2020
Comment from Hotel Management
7 Apr 2020 by AP, Hotel Management
Hello and thank you for your survey, we are so happy that we were able to assist you and make your stay memorable.
Looking forward to have you back with us when ever your travels bring you around.
by A verified traveler
Posted 14 Mar 2020
Pros: Big room, enjoyed the view, nice staff.
Cons: One elevator broken the entire stay, there was a half-inch gap between the front door and the floor, sound proofing was not great, vending area had no machines
Comment from Hotel Management
7 Apr 2020 by AP, Hotel Management
Hello and thank you for your survey, we are so sorry that we were not able to meet all of you expectations. Please be assured that surveys like this help us to serve our guest in a better way in the future.
Once again looking forward to have you back with us.
by A verified traveler
Posted 10 Mar 2020 on Hotels
Comment from Hotel Management
7 Apr 2020 by AP, Hotel Management
Thank you so much for your feedback and we do appreciate you providing us with your honest feedback for your stay with us. Looking forward to have you back
by A verified traveler
Posted 24 Feb 2020 on Hotels
Comment from Hotel Management
7 Apr 2020 by AP, Hotel Management
Hello and thank you for your survey, we are so happy that we were able to assist and meet all of your expectations and make your stay memorable.
by A verified traveler
Posted 21 Feb 2020 on Hotels
Comment from Hotel Management
7 Apr 2020 by AP, Hotel Management
Hello and thank you for your survey, we are so happy that we were able to assist you and make your stay memorable.
by A verified traveler
Posted 18 Feb 2020
Comment from Hotel Management
7 Apr 2020 by AP, Hotel Management
Hello and thank you for your survey, we are so happy that we were able to assist you and make your stay memorable.
by A verified traveler
Posted 12 Feb 2020
Comment from Hotel Management
14 Feb 2020 by AP, Hotel Management
Thank you so much for your survey,
by A verified traveler from Puerto Rico
Posted 4 Feb 2020
Great staff!! At the front desk and in the breakfast!! Very clean and hot food!! Thanks Noemi for giving the extra mile and making our mornings like feeling home ;)
I will return to this hotel!! Great location , bus station within walking distance and short ride to port authority. Have food and theater just a couple steps from the hotel!! Price is affordable and service is excellent!! Nice TEAM!
Comment from Hotel Management
5 Feb 2020 by AP, Hotel Management
Thank you so much for taking the time out of your busy schedule and providing us with your honest feedback, we are so happy to hear that we were able to meet you expectations and especially Noemi at the breakfast.
Please let us invite you back when ever your travels bring you around Secaucus area.
