Ratings based on 644 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Safe
Comment from Hotel Management
2 Dec 2024 by Kristyn - AGM, Hotel Management
Thank you for your feedback! We're glad to know you felt safe during your stay, as your comfort and security are our top priorities.We hope to welcome you back for another great experience soon!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Kristyn - AGM, Hotel Management
Thank you for your review
by A verified traveler
Posted 6 Nov 2024
I loved the pillows.
Comment from Hotel Management
7 Nov 2024 by Kristyn - AGM, Hotel Management
Thank you for your feedback. Glad you enjoyed your stay.
by A verified traveler
Posted 3 Nov 2024
Upon arrival, the elevators were down. Wifi did not work. Phones to call lobby said number was disconnected or not in service. Front desk gave a number to assist with the wifi, but when you call it just guves a busy tone. The breakfast buffet, pancake machine wouldnt work. Buscuits looked like they had been sitting there for hours. Had to scrape thr pan for the sausage gravy. No cinnamon rolls. The dinning room attendant was out side smoking cigarettes.
Comment from Hotel Management
4 Nov 2024 by Kristyn - AGM, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, as this does not reflect the high standards we strive to provide.We regret the elevator downtime upon your arrival, which has been resolved. Additionally, I apologize for the difficulties with connecting your devices to our Wi-Fi. We understand that seamless connectivity is essential for our guests.Regarding breakfast, we are truly sorry that the pancake machine and other food items did not meet your expectations. We've addressed this feedback with our dining team to ensure better quality and more attentive service so every guest enjoys a fresh, satisfying breakfast. I’ve also noted your concerns about the dining room attendant’s absence, and we are reinforcing our policies to provide a consistent standard of service.Thank you again for your feedback. We take your comments seriously, as they help us improve the guest experience. We hope you’ll consider giving us another chance to provide the excellent experience you deserve.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Kristyn - AGM, Hotel Management
Thank you for your review. Glad you enjoyed your stay.
by A verified traveler
Posted 25 Oct 2024
Great beds and pillows. Very comfortable. Quiet even when full. Great wheel chair access. Only negative, shower drain in bathroom did not drain well.
Comment from Hotel Management
26 Oct 2024 by Kristyn (AGM), Hotel Management
Thank you for taking the time to share your experience with us! We’re thrilled to hear you found the beds and pillows comfortable, and that the quiet atmosphere and wheelchair accessibility added to your stay. We apologize for the issue with the shower drain and appreciate you bringing it to our attention—we'll make sure our maintenance team addresses it. We hope to welcome you back for an even better experience soon!
by A verified traveler
Posted 22 Oct 2024
Nice place
Comment from Hotel Management
23 Oct 2024 by Kristyn, Hotel Management
Saikel,Thank you for the review.-Kristyn, AGM
by A verified traveler
Posted 17 Oct 2024
My front desk check in person.was so nice and helpful, especially since i checked in during Hurricane Milton and there was no power. She went above and beyond to get me into my room.
Comment from Hotel Management
23 Oct 2024 by Kristyn, Hotel Management
Dear Julie,Thank you so much for your kind words! We're thrilled to hear that our front desk staff was able to assist you during such a challenging time. Providing excellent service, especially during events like Hurricane Milton, is a top priority for us. We’re glad she went above and beyond to make sure you were taken care of, despite the power outage. We hope to welcome you back under better conditions and appreciate your understanding and patience!Safe travels and warm regards,Kristyn RobbinsAssistant General Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Kristyn, Hotel Management
Glad you enjoyed your stay.
by A verified traveler from Jarrell
Posted 7 Oct 2024
I liked everything about it i cant complained
Comment from Hotel Management
7 Oct 2024 by Kristyn, Hotel Management
So glad you enjoyed your stay. Thank you for the feedback.
