Ratings based on 477 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
The hotel is quite rundown. The towels and linens resembled those of a budget hotel, with faded stains and frayed edges. On the positive side, the location is excellent, being within walking distance of Sunway Carnival Mall. However, it’s not worth the price. Without a swimming pool, the hotel should seriously consider lowering its rates.
Comment from Hotel Management
14 Oct 2024 by The Management, Hotel Management
Dear Eleena, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic, and we read your review on the room amenities with concern. Rest assured we will enhance the quality of the amenities provided for better guests' experience. Nevertheless, we will continue to monitor our room rates, in order to stay relevant and competitive for our guests. Please consider recommending us to your friends and family, we look forward to welcoming you back soon. Thank you. Regards,The Management
by A verified traveler
Posted 28 Sep 2024
Stayed one night . Move quite place . Clean
Comment from Hotel Management
3 Oct 2024 by The Management, Hotel Management
Dear Feroz, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that the cleanliness of our hotel meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 17 Aug 2024
We are most impressed with the staff, especially Punitta at reception. She’s cheerful and very helpful, we felt most welcomed and comfortable. The staff at the karaoke lounge and restaurant are excellent, they handled our song requests and encouraged us to sing and enjoy ourselves.
We had the Chinese set dinner at the restaurant, the food is delicious and there are 6 dishes for the 2 of us. The steamed sea bass is done just right and we polished the fish clean 😂 The portions are huge too!
We felt most comfortable and pampered, we had the suite and enjoyed the free drinks and snacks in the room. The room is clean, huge and very comfortable. When we requested for soft pillows, Punitta had them delivered to our room almost immediately.
Kudos to the staff for a most enjoyable stay
Comment from Hotel Management
21 Aug 2024 by The Management, Hotel Management
Dear Chee Keong, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you had an enjoyable stay with us. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by The Management, Hotel Management
Dear Kim tian, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 2 Aug 2024
Everything is good
Comment from Hotel Management
6 Aug 2024 by The Management, Hotel Management
Dear Nuraffienna, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 23 Apr 2024 on Hotels
Comment from Hotel Management
24 Apr 2024 by The Management, Hotel Management
Dear Jeffrey, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 21 Apr 2024 on Hotels
Location next to the Sunway Mall offers many good food options as well
Comment from Hotel Management
22 Apr 2024 by The Management, Hotel Management
Dear Jeffrey, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and trust that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 14 Apr 2024
Old and even the breakfast was not appetizing
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear Leong Hong, Greetings from Sunway Hotel Seberang Jaya. We would like to thank you for spending time to write us a review. We view your feedback with concern and promise to maintain and enhance our facilities for better guests' experience. We also work closely with the restaurant team for better breakfast quality. We hope this experience does not mar your impression of our hotel, we look forward to serve you better in the future. Thank you for your patronage. Regards,The Management
by A verified traveler
Posted 10 Feb 2024
Good location
Comment from Hotel Management
21 Feb 2024 by The Management, Hotel Management
Dear Regine,Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and trust that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 9 Feb 2024
I was perfect for my needs
Comment from Hotel Management
21 Feb 2024 by The Management, Hotel Management
Dear Myles, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
