Ratings based on 996 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I had to us all my strength to get the door to latch.
Comment from Hotel Management
23 Nov 2024 by sutton suites, Hotel Management
Dear Carol,Thank you for taking the time to share your feedback with us. I'm sorry to hear that you had difficulty with the door latch during your visit. We strive for excellence in both our service and our facilities, and it’s disappointing to learn we fell short in this instance.Please know that we take your comments seriously, and I will be addressing this issue with our maintenance team to ensure that it is resolved promptly. Our goal is to provide a comfortable and hassle-free experience for all our guests, and I truly appreciate your input as it helps us improve.
by A verified traveler
Posted 4 Nov 2024
The people were friendly, but the room felt as if I were in a basement and smelled really musty. Linens were tired looking, and I don’t think they’ve replaced blankets since the 80s.
I’ve chosen not to stay again on my return.
It looks as if they tried to update the place, but it looks as if it was a do it yourself.
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Hi elizabeth, Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly, but we are genuinely sorry that the room didn’t meet your expectations, particularly in terms of comfort and cleanliness. The musty smell and outdated linens you described are certainly areas we will address as we strive to provide a fresh, clean, and welcoming environment for all guests. We understand your concerns about the property's condition and are continuously working on improvements to ensure that our guests have a more enjoyable stay. We truly appreciate your input and hope you'll reconsider giving us another chance in the future.Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Hi Kristin, Thank you for sharing your fantastic rating with us. We hope that your next trip is just around the corner!Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 8 Oct 2024
Excellent service friendly staff . Great shuttle service to SeaTac and train
Comment from Hotel Management
12 Oct 2024 by Sutton Suites management , Hotel Management
Hello Dale!Thank you so much for your kind words. We are thrilled that you enjoyed your stay with us and hope to see again in the future!
by A verified traveler
Posted 4 Oct 2024
They went out of their way to make sure we had a great stay. The transportation team is excellent. Quick pickup from airport, and only $25 pp to Pier 91. Even said they picked up and could take us back to the airport after the cruise. Breakfast was good. Hard-boiled eggs, cereal, pancakes, and the trimmings. Hope to stay again next year for my cruise.
Comment from Hotel Management
4 Oct 2024 by Guest Experience Team, Hotel Management
Hi Marie, Thank you for your fantastic review! We’re thrilled to hear that our team went above and beyond to ensure you had a great stay and that you found our transportation services to be excellent. It’s wonderful to know that you enjoyed the convenience of our quick airport pickups and the affordable transportation to Pier 91. We’re also glad you liked the breakfast options we provide. We look forward to welcoming you back next year for your cruise, and we’ll be here to make your stay just as memorable!Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 1 Oct 2024
All good
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Hi Oleg, Thank you for the positive feedback! We're delighted to hear that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience soon!Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 22 Sep 2024
The hotel was clean, the shuttle service was great, and they served breakfast. I was a very quaint place to stay for one night.
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Hi Fredrick,Thank you for your kind words! We're delighted to hear you enjoyed the cleanliness, shuttle service, and breakfast during your stay. It’s wonderful that you found our hotel to be a quaint and comfortable choice for your night with us. We look forward to welcoming you back whenever your travels bring you our way again!Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 22 Sep 2024
I had no problems with this place I will stay there Again if I need to the guy picked me up from the airport and brought me back the next morning even gave me a wake up call
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Hi Gary,Thank you for your positive feedback! We’re thrilled to hear that your stay went smoothly and that our airport shuttle service made your experience more convenient. It’s great to know you found our staff attentive and helpful with the wake-up call. We look forward to welcoming you back for another enjoyable stay whenever you need it!Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 20 Sep 2024
Staff very helpful
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Hi Christine,Thank you for your kind feedback! We’re thrilled to hear that our staff was helpful during your stay. We strive to provide excellent service, and your appreciation means a lot to us. We look forward to welcoming you back soon!Best Regards, Super 8 SeaTacCustomer Care Team
by A verified traveler
Posted 19 Sep 2024
Big room & a very quiet stay.
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Hi Anthony,Thank you for your positive feedback! We’re glad to hear you enjoyed the spacious room and had a quiet stay. Creating a comfortable and peaceful environment for our guests is our priority. We look forward to welcoming you back for another enjoyable visit!Best Regards, Super 8 SeaTacCustomer Care Team
