La Quinta Inn & Suites by Wyndham Seattle Sea-Tac Airport Reviews

Dear Chase, Thank you for sharing your feedback regarding your recent stay at our hotel. I’m truly sorry to hear that your visit did not meet your expectations, especially during what I know must have been a difficult time for you, visiting your sick mother. We take all guest feedback seriously and strive to provide a positive experience for everyone, so I’d like to address a few of the concerns you raised. Regarding the issue of smoking in the hallways, after reviewing the camera footage and conducting an internal review, we found no evidence of smoking or other disruptive behavior in the corridors during your stay. We do our best to maintain a clean and safe environment for all of our guests, and we take any claims of such behavior seriously. I’m sorry if you felt uncomfortable in the hallway, but we didn’t observe anything that would support the concerns raised. On the matter of the elevators, we are currently undergoing repairs due to mechanical issues, and we provide full disclosure of this at check-in as well as on our website, including through third-party booking sites such as Expedia. We apologize for the inconvenience this caused, but we do our best to inform all guests in advance to avoid surprises. Additionally, we made sure to accommodate you by waiving the early check-in fee and allowing you to stay in your room for over four hours. We always try to go the extra mile to assist our guests, and I regret that this still wasn’t enough to meet your needs. While we acknowledge that our hotel may not be the most modern or luxurious, we are committed to providing a clean, safe, and welcoming environment. I understand that your experience did not reflect these values, and I sincerely apologize for the issues you encountered. I also want to emphasize that we value honest and constructive feedback. We always encourage our guests to share their experiences, but it’s important that all claims are made based on the actual circumstances during the stay. This helps us address issues more effectively and ensure we’re meeting the expectations of all our guests. Thank you again for your feedback. If you’d like to discuss your experience further or have any additional concerns, please feel free to reach out to me directly. We hope to have the opportunity to provide you with a better experience in the future.

Dear Umut,Thank you for sharing your feedback. I apologize for the inconvenience you experienced with our elevator and heater during your stay. We’re currently undergoing a renovation to improve our facilities, and we’re working hard to complete these upgrades as swiftly as possible. We understand how important these amenities are and regret any discomfort caused.Thank you for your patience, and we hope you’ll consider visiting us again in the future to enjoy the improvements.Warm regards,

Dear Anthony,Thank you for your feedback. I apologize for the inconvenience caused by the elevator being out of service during your stay, and I regret that the notice about the elevator issue did not reach you earlier. While we did provide pre-arrival information about our ongoing renovations, we understand how frustrating it must have been to climb five floors daily. Rest assured, we are actively working with Schindler the elevator company to resolve the issue as quickly as possible. We appreciate your patience during this challenging time and hope to welcome you back to a more comfortable stay in the future.Warm regards,

Dear Greybing, Thank you for your kind words about the comfort of your room! We're thrilled to hear that you found it to be a pleasant space during your stay. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out. We hope to welcome you back soon!

Dear Troy, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your kind words motivate our team to continue providing the best service possible. We look forward to welcoming you back soon!

Dear Linda, Thank you for your feedback. We’re sorry to hear about your experience, and we understand that the elevators being down, and the renovations can be frustrating. I’m sure you are upset about these issues, which are unfortunately out of our control and noted on Expedia’s website where you booked. Your comfort is important to us, and we appreciate your understanding during this transition. If you have any further concerns, please feel free to reach out directly.

Dear Denise,Thank you for sharing your experience with us. I understand that being on the third floor with no elevator and the lack of a hot breakfast made for a less-than-ideal stay. I am sure my team did their best to accommodate the lowest floor possible. We’re working hard to complete renovations as quickly as possible to improve our facilities, including our breakfast options and elevator service. Your feedback is invaluable in helping us prioritize these improvements, and we hope to provide a more comfortable experience should you choose to stay with us again.Warm regards,

Dear Will,Thank you for your honest feedback about your recent stay with us. We appreciate your understanding about the renovations and apologize for the inconveniences you encountered, particularly regarding the lack of working elevators and the unavailability of breakfast bags which I will investigate why you weren't offer a ticket at check-in and unable to pick up next day morning. We aim to maintain comfort despite the ongoing work, and your note about the room's condition is also well-noted as we work toward refreshing the entire property.We’re grateful for your repeat stay with us and hope to offer an improved experience on your next visit, where the enhancements will hopefully better meet your expectations. Thank you again for your insights.Sincerely,