Ratings based on 977 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Natick
Posted 9 Dec 2024
This hotel is really a motel. The sheets were ripped, the heater/AC was old and loud, and there were many other issues with the condition of the room. The hotel itself and the room just felt old and run down.
by A verified traveler
Posted 21 Nov 2024
Feels unsafe. Street person in the lobby getting coffee, almost no parking when I arrived. I got the last spot. Rooms face outward to the outside and window was unlocked when I arrived. Would not stay here again.
by A verified traveler
Posted 14 Nov 2024
Proximity to downtown, the waterfront, the University of Washington, and numerous parks.
Comment from Hotel Management
17 Nov 2024 by Glycel K., Hotel Management
Dear Shary,Thank you so much for taking the time to share such wonderful feedback about your stay.We always aim to deliver the best experience to our guests and I am glad we achieved that during your stay.We appreciate you choosing Hotel Nexus as your home away from home.My team and I look forward to welcoming you back again soon, for yet another wonderful stay.Best,Glycel KingFront Office Manager
by A verified traveler
Posted 11 Nov 2024
They were friendly staff and loved the close to everything
Comment from Hotel Management
11 Nov 2024 by Front Desk, Hotel Management
Thank you so much for taking the time to share such wonderful feedback about your stay. We always aim to deliver the best experience to our guests. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My team and I look forward to welcoming you back again soon, for yet another wonderful stay.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Front Desk, Hotel Management
Hi Dave,Thank you so much for taking the time to share such wonderful feedback about your stay.We always aim to deliver the best experience to our guests and I am glad we achieved that during your stay.We appreciate you choosing Hotel Nexus as your home away from home.My team and I look forward to welcoming you back again soon, for yet another wonderful stay.
by A verified traveler
Posted 3 Nov 2024
The staff that work there are top notch and really care about your stay.
Comment from Hotel Management
4 Nov 2024 by Glycel K., Hotel Management
Hello Jennifer, Thank you so much for taking the time to share such wonderful feedback about your stay.We always aim to deliver the best experience to our guests and I am glad we achieved that during your stay.We appreciate you choosing Hotel Nexus as your home away from home.My team and I look forward to welcoming you back again soon, for yet another wonderful stay.Best,Glycel KingFront Office Manager
by A verified traveler from Seattle
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Front Desk, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly at 2063650700.Sincerely,Hotel Nexus, BW Signature Collection
by A verified traveler
Posted 23 Oct 2024
Staff only cleans once a week so you have to go to the front desk for toilet paper or clean towels
Comment from Hotel Management
23 Oct 2024 by Front Desk, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2063650700.
by A verified traveler
Posted 21 Oct 2024
Old property. Elevator had some issues. Room smells like cockroach no waffles machine for breakfast.
Comment from Hotel Management
21 Oct 2024 by Front Desk, Hotel Management
Dear Silvia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact me directly at 2063650700.
by A verified traveler
Posted 21 Oct 2024
Great for the location and price. Will stay here again.
Comment from Hotel Management
21 Oct 2024 by Front Desk, Hotel Management
Thank you so much for taking the time to share such wonderful feedback about your stay.We always aim to deliver the best experience to our guests and I am glad we achieved that during your stay.We appreciate you choosing Hotel Nexus as your home away from home.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to being of service to you again.
