Ratings based on 991 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Once again for the price extended stays are the way to go. This one’s pretty decent although it’s in a unsafe area
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Rory, Thank you for your feedback! We’re pleased to hear that you found our property a good value. Your safety and comfort are very important to us, and we appreciate your comments as we continue to improve. We look forward to welcoming you back to Extended Stay America for another great experience.Sincerely,Hotel Management
by A verified traveler from Gresham
Posted 10 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Cost was less than two years ago which was nice, but less was offered. Grab & Go used to include fruit. Having only one entryway made parking less available. No one at desk when we arrived; had to hunt up someone. Had to request kitchen utensils and then go pick up ourselves. Very limited what we got, no lid for pot. No table knives, large spoon. Had to later request toaster and kitchen towel, no dish soap. When receptionist was at front desk, she was especially nice and accommodat-ing. She seemed to be on overload but did the best she could.
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Linda, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you had a pleasant time with us. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
The staff is very helpful.
by A verified traveler
Posted 11 Oct 2024
The smell of freshly smoked marijuana well entering the facilities and how it morphs into the smell of mold well entering the hotel room.
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Christopher, Thank you for being our guest and for sharing your feedback. We sincerely apologize for the unpleasant odors you encountered in our hotel. We work hard to maintain a clean and welcoming environment for all our guests, so we regret that your experience was impacted by these issues. Your comments will be shared with our team, and we will take the necessary steps to ensure these concerns are addressed. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 8 Sep 2024
No safe in room, minimal breakfast choices
Comment from Hotel Management
8 Sep 2024 by Hotel Management, Hotel Management
Dear Eugene,Thank you for sharing your feedback. We apologize for any inconvenience caused by the absence of a safe in your room and the limited breakfast options. Your concerns are important to us, and we will review both aspects to enhance the guest experience. We appreciate your input and hope to have the chance to offer a more satisfying stay in the future.Sincerely,Hotel Management
