Ratings based on 964 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We stayed during a storm when our house had lost power. The hotel was busy with lots of people who were also affected by the storm. Staff members were very helpful and friendly considering all the circumstances!
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from Spokane Valley
Posted 22 Oct 2024
Staff were very friendly and provided extra blankets and pillows when we asked for them. There were dogs in rooms beside us but could not hear them once we were in our room. Cons were this is an older place and definately needs new mattresses. Ours were stained and pretty worn out. Refridgerator did not work and freezer was only half working. Took all night to freeze a tray of ice.
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Risa, Thank you for taking the time to share your experience. We're pleased to read our staff was able to accommodate your requests and that you found the room peaceful. However, we sincerely apologize for the issues you encountered with the mattress and refrigerator. We understand how important these details are for a comfortable stay, and your feedback will help us address these concerns. We hope you’ll give us another opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 11 Oct 2024
People were very nice. Private. With the pets being allowed, smells are expected but could be handled better.
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Brian, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
by A verified traveler from Rockwall
Posted 21 Sep 2024
Good
by A verified traveler
Posted 16 Sep 2024
Not a hotel, more like low rent apartments. looked nothing like the photos.
Comment from Hotel Management
17 Sep 2024 by Hotel Management, Hotel Management
Dear Justin,Thank you for sharing your feedback. We are genuinely sorry that the property did not meet your expectations and appeared different from the photos. We strive to provide accurate representations and a comfortable environment for our guests, and we regret that we fell short in this instance. Your comments are valuable, and we will review them to make necessary improvements. We hope you will consider giving us another chance to meet your expectations better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Sep 2024
The pine wood theme felt like one was in a mountain cabin. It felt like vacation.
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear Robert, We appreciate you for choosing to stay at Extended Stay America and taking the time to write a review for a visit that made you feel like you were on vacation. It's great to know you had a wonderful stay and were pleased with everything we offered, especially the pine wood theme. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
by A verified traveler from Gorakhpur
Posted 5 Sep 2024
I had booked with breakfast but it was not provided and staff didn’t consider any alternative or offering refund even when we were with 2 small kids.
We had to go out in morning for breakfast.
Comment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear Alok,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the breakfast not being provided as part of your booking. We understand how frustrating this must have been, especially with young children, and regret that no alternative or refund was offered. Your feedback is important, and we will address this issue with our team to prevent similar occurrences. We truly value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Sep 2024
Understaffed.
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you so much for your feedback. We are very sorry for the service issue you encountered. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
