Ratings based on 2,907 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Good location, but the hotel is really old and has the bare minimum. Carpet inside the room wasn't very clean.
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Thank you for your feedback. We're glad you enjoyed the location. The carpet's cleanliness will be address to our team.
by A verified traveler
Posted 2 Jan 2025
Good for what you pay for
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Thank you for your feedback! We're glad you found it to be a good value for the price.
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 1 Jan 2025
We booked a room at this hotel and paid full price with deposit. The room was still under construction and looked nothing like the photos. The had no refrigerator or microwave. The pictures and discription statdd and showed a stove and kitchen. The guy helping us with the lugage took the smalleat suitcase and left me with the heavy ones. On the way out he broke my brand new suitcase by not picking it up taking it doan the steps. He dropped the lugage on its rear wheels each step until it finally broke. The place is under renovation and should not be doing business. Ill never stay there again.
Comment from Hotel Management
1 Jan 2025 by FOM, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. It's clear that we fell short of your expectations, and for that, we are truly sorry.We understand your frustration with the room conditions and the misleading photos and descriptions. This is not the standard we strive to uphold, and we are addressing these discrepancies immediately. Additionally, we apologize for the inconvenience caused by our staff's handling of your luggage. We will ensure proper training to prevent such incidents in the future.Your feedback is invaluable as it helps us improve our services. We hope you might consider giving us another chance in the future to provide you with a better experience. Thank you again for bringing these matters to our attention.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by AGM, Hotel Management
Dear Abdisa, thank you so much for the amazing 5-star review! We're thrilled to hear that you had such a positive experience. Your feedback means a lot to us, and it motivates us to keep delivering excellent service. We truly appreciate your support and look forward to serving you again soon! If you ever need anything, don't hesitate to reach out. Thanks again!
by A verified traveler
Posted 31 Dec 2024
The wifi connection was horrible. The one tv wasnt working properly, tub was dirty
Comment from Hotel Management
31 Dec 2024 by AGM, Hotel Management
Dear Christie, thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. We understand how frustrating it can be when the Wi-Fi doesn’t work properly, and we will be investigating the connection to ensure its improved. We also apologize for the inconvenience with the TV and the cleanliness of the tub—it’s important to us that our guests have a comfortable and clean experience. Your comments will be addressed with our maintenance and housekeeping teams to ensure these issues are resolved. We appreciate you bringing this to our attention and hope you’ll consider staying with us again.
by A verified traveler
Posted 30 Dec 2024
Well kept
Comment from Hotel Management
31 Dec 2024 by AGM, Hotel Management
Dear Derrick, thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a positive experience. It’s always our goal to provide exceptional service, and your feedback lets us know we’re on the right track. We truly appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 30 Dec 2024
Great location and helpful staff.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Jackie, Thank you for your feedback! We're glad you enjoyed our location and found the staff helpful. We hope to welcome you again soon!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
VC, we hope to welcome you back soon!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Safe travels! We hope to welcome you back again next year.
