Ratings based on 954 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
The 2 bedroom wS excellent for 4 adults. The master bathroom was really small & outdated. The hotel as a whole could use updating. The breakfast was excellent. We always enjoy staying at Embassy Suites, however, this property needs a complete renovation.
Comment from Hotel Management
21 Sep 2024 by Ann, Hotel Management
Thank you for the great rating and feedback! we hope to see you again when your travels bring you back to the Seattle area.
by A verified traveler
Posted 21 Sep 2024
It’s an older style hotel, not bad. Indoor pool and hot tub were nice. Staff were friendly. Didn’t make the breakfast in time as it begins at 7:30 on weekends. Worse part of the stay was and NO hot water. I was bathing 2 kids and 2 infants and it was pure torture. Gentleman at the front desk gave us a vacant room that supposedly had hot water to use but nope still cold water. Super disappointing.
Comment from Hotel Management
21 Sep 2024 by Ann, Hotel Management
Thank you for your rating and feedback. Our sincere apologies for the hot water outage. We do hope that you will give us a try again when your travels bring you back to the Seattle area.
by A verified traveler from Saint cloud
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by The Embassy Suites Management Team, Hotel Management
Thank you for sharing about your stay. We look forward to seeing you again in the future.
by A verified traveler
Posted 16 Sep 2024
Location is good, daily parking rates are high. In general the property needs updating. Corner of the carpet in the lobby towards the elevator worn and missing about 2’, cording in sofa upholstery frayed in room 725. I understand the age of the property, but minor renovations in public area would do wonders.
Comment from Hotel Management
16 Sep 2024 by Ann, Hotel Management
Thank you for the great rating and feedback!
by A verified traveler
Posted 15 Sep 2024
Our room was directly over an event room and they had a band playing music until almost midnight. We asked to be moved after they told us (Eric A.-manager) “What do want me to do about it”. Well considering we paid for a room that should have been reasonably quiet- he should have offered a different room- which he did not- when asked if there was anyway that the band could lower the level of percussion- his response was no. He, alone, has made me and my family never want anything to do with this brand hotel
Comment from Hotel Management
15 Sep 2024 by Lindsay M., Hotel Management
Thank you for sharing your stay experience with us. I do apologize that we were unable to offer a move as we were sold out last night. We have applied 10,000 points to your Hilton Honors account as a gesture of goodwill for the inconvenience.
by A verified traveler
Posted 14 Sep 2024
The breakfast was awesome. I don’t understand how a “complimentary” shuttle can cost $13 for up to 4 people but that’s just nit picky.
Comment from Hotel Management
14 Sep 2024 by The Embassy Suites Management Team, Hotel Management
Thank you for sharing about your experience at our hotel. We will take your comments and provide them to the appropriate sources as we strive to improve our guest experience with the shuttle. Thank you again for your feedback.
by A verified traveler
Posted 13 Sep 2024
Nice hotel for an area in Seattle that is little sketchy, but what area isn’t?
Comment from Hotel Management
13 Sep 2024 by Ann, Hotel Management
Thank you for your feedback and rating.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by The Embassy Suites Management Team, Hotel Management
Thank you for sharing about your recent stay at our hotel. We look forward to seeing you again in the future.
by A verified traveler
Posted 11 Sep 2024
First we were given a room that people were already in. Imagine a shock we recite when we opened the door and people were already staying in that room. We were given another room. Next from having such a long day at the airport and flights my daughter was over tired and had an accident I took the sheets off the bed and informed the desk. We left out for the day to sight see and came back to the same sheets being put back on the bed. When I called the desk about it it was like they acted so what’s the big deal. And even when they came to change the sheets I had to make them change the padding and all because they were only going to changed the fitted and top sheets. Then in the middle of the night I woke up to water pouring out of the vent in the bathroom and had to call them about that. By morning the carpet in front of the bathroom was soaking went that it squashed under your feet. We were suppose to stay there on our trip back in from the cruise before we flew back out in a couple of days but sure enough I cancelled it because of all the issues. I would not recommend this hotel anyone.
Comment from Hotel Management
12 Sep 2024 by The Embassy Suites Management Team, Hotel Management
Thank you for sharing about your recent stay at our hotel. We sincerely apologize that we fell short of meeting your expectations. We will take your comments and provide them to the appropriate sources as we strive to improve our guest experience. Thank you again for your feedback.
by A verified traveler
Posted 10 Sep 2024
Nice place to stay!
Comment from Hotel Management
12 Sep 2024 by The Embassy Suites Management Team, Hotel Management
Thank you for sharing about your experience at our hotel. We're delighted that you enjoyed your stay with us. Thank you for your feedback.
