Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
The property is nicely located and felt very safe for families.
Comment from Hotel Management
22 Dec 2024 by Connie L, Hotel Management
Thank you for the amazing review of 5 out of 5. We hope you come back to see us again soon
by A verified traveler
Posted 17 Dec 2024
Very attentive staff. Clean building, rooms and facilities. Walkable to Lynwood skytrain station. Would stay again. Stayed in the accessible bathtub suite and it would have been great if it had a proper shower head as well. It had a small rinsing head mounted halfway down that wouldn’t stay straight and was constantly falling down. Had to hold the shower head with one hand and wash with the other.
Comment from Hotel Management
17 Dec 2024 by Connie L, Hotel Management
Thank you for the fantastic review we are so glad you enjoyed your stay. I'm so sorry to hear about the shower head not staying up I will have my maintenance man check on this, thank you for bring this to my attention
by A verified traveler from Blaine
Posted 13 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Natasha, Hotel Management
Thank you so much for your 5 out of 5 rating. We appreciate your feedback. We hope to welcome you back soon. Happy Holidays!
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Natasha, Hotel Management
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and look forward to hosting you again in the future. Happy Holidays!!
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Natasha, Hotel Management
Thank you for rating your recent stay at our hotel. We really value your feedback. We hope to welcome you back in the future. Happy Holidays!!
by A verified traveler from Surrey
Posted 9 Dec 2024
Good place to stay for shopping trips to Sherwood mall and area.
Comment from Hotel Management
11 Dec 2024 by Natasha, Hotel Management
Thank you so much for your feedback. We hope to welcome you back in the future. Happy Holidays!!
by A verified traveler
Posted 8 Dec 2024
Had to pay for parking. I thought it should come with the price of the room. Also Wi-Fi was pretty non existent unless you are part of their Hilton honors program.
Comment from Hotel Management
9 Dec 2024 by Front desk , Hotel Management
Good evening, I am so sorry to hear you were not pleased with your stay with us. Yes we do now charge for parking it is 9 dollars per night and wifi is complementary for our Hilton Honor memebers as a perk
by A verified traveler
Posted 8 Dec 2024
Very pleased with the atmosphere and unique layout of the property. The breakfast was AMAZING! Custom order omelet/egg station was 5 stars.
The hot tub was very cloudy, and not inviting. The beds/frame was due for replacement.
Overall will stay again.
Comment from Hotel Management
9 Dec 2024 by Connie L, Hotel Management
Good evening Thank you for the wonderful review, we are so glad you enjoyed your stay especially the omelette station. Thank you for letting us know about the bed frame I will have our engineers know about that
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Connie L, Hotel Management
Thank you for the fantastic review of 4 out of 5 stars we hope you come back to see us again soon
by A verified traveler
Posted 2 Dec 2024
Stephanie/Steph and Katrina or Helena ( semi unusual name) ?( i forgot her name, but she has blond hair) breakfast group, anyway they were very very sweet and helpful. They made our stay that much better. The one thing that was not great was the room was really really hot. Putting the temp down, did not help at all. But the breakfast ladies were outstanding!
Comment from Hotel Management
8 Dec 2024 by Connie L, Hotel Management
Thank you for the wonderful review and your kind words about our breakfast staff. I will pass those on thank you again for stay with us
