Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from KENT
Posted 28 Nov 2024
For a non-smoking toom, it sure does smell smoke. It lingers in the pillows and bedfings. The bed is soggy. Walls are thin, I could hear my neighbor. I did not get my much needed sleep.
The hotel welcomes pets, which I appreciate. But I suggest the facility should designate the first floor just for our fur babies.
I think the hotel needs some upgrading. I feel it’s not up-to-par.
Comment from Hotel Management
28 Nov 2024 by Front Desk, Hotel Management
Thank you for posting your review. I am glad you let us know the issues with your stay, so we can work on becoming a better Best Western. Please don't hesitate to stay with us again. Have an amazing day and stay safe.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Front Desk, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by FD, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler
Posted 21 Nov 2024
I’ll stay here again!!
Comment from Hotel Management
21 Nov 2024 by Front Desk, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler
Posted 19 Nov 2024
The shower had mold around the caulking. The bottom of the shower was very slippery and did not have a rubber mat for safety. There were lots of areas in the room that showed remodeling but it was not very well done. Molding did not match or fit properly, etc. The staff was excellent. Extremely friendly and always very helpful.
Comment from Hotel Management
19 Nov 2024 by Front Desk, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler
Posted 16 Nov 2024
I’ve stayed here multiple times. This last one was okay… the fan wouldn’t stay on and the fridge wasn’t really cold but those things are tolerable. The thing I had a problem with was there is ONLY ambient light around the mirror and I couldn’t see anything while doing my hair or makeup. No overhead lighting nearby to help either. I literally moved the lamps around to help but it didn’t do much. This is the first time this has happened so clearly not all rooms are created equal. If you are a makeup wearer, request a room with better lighting.
Comment from Hotel Management
16 Nov 2024 by FrontDesk, Hotel Management
Thank you for posting your review. I am glad you let us know the issues with your stay, so we can work on becoming a better Best Western. Please don't hesitate to stay with us again. Have an amazing day and stay safe.
by A verified traveler
Posted 14 Nov 2024
Very confortable and relax
Comment from Hotel Management
14 Nov 2024 by Front Desk, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler from Yakima
Posted 11 Nov 2024
Upscale rooms very clean
Comment from Hotel Management
11 Nov 2024 by Front Desk, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by FD, Hotel Management
Thank you for the great review, we hope you do not hesitate to stay with us again. Have an amazing day and stay safe!
