Ratings based on 977 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Hi Ron,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
by A verified traveler
Posted 18 Nov 2024
Not Best Western quality, more like a Motel 6. Best Western should be ashamed to have their name attached to this type of motel
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Laurie, We're sorry to hear that your experience did not meet your expectations. Guest feedback is crucial for us to continually improve our services. Your comments will be shared with the team for further review. We hope you will reconsider staying with us in the future for a chance to provide you with a better experience.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Carlos I, We appreciate you choosing to stay with us and hope you had an enjoyable time at our hotel. We value your experience, so please feel free to reach out to us directly with any further feedback to assist us in making future improvements.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sophia CSR, Hotel Management
Hi Nelda,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.
by A verified traveler
Posted 11 Nov 2024
Location in Seaside is close enough to main attractions in Monterey and Carmel. The nearby drive is very scenic.
The rooms are styled well, fairly modernized. They are clean and the housekeeping services are very helpful.
The continental breakfast was adequate. Was nice to have coffee and juice and basics of cereal, toast and instant oatmeal. oh....and frozen waffles. Easy parking. Building appeared to be newly painted and the hanging geraniiums offered a nice affefct.
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Hi George,Thank you for your detailed review! We're delighted to hear that you enjoyed our convenient location, close to the attractions in Monterey and Carmel, as well as the scenic drive. It’s great to know you appreciated the modernized rooms, cleanliness, and helpful housekeeping services. We’re also glad our continental breakfast met your needs, and that the easy parking and fresh paint added to the overall experience. Your thoughtful feedback is much appreciated, and we hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 10 Nov 2024
Shower not working
Almost no breakfast
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Ahmad Sohail,We regret to hear about the inconvenience you encountered with the shower and breakfast during your stay. Your feedback is truly valuable in helping us improve our services. We recommend reaching out to our management team to discuss your experience in further detail.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Hi Zac,We are truly grateful for your recent stay and for awarding us with a perfect 5-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
by A verified traveler
Posted 4 Nov 2024
It’s an older but well kept property
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your comment! We're pleased to hear that you found our property well kept, even with its older charm. We take pride in maintaining our facilities to ensure a comfortable experience for our guests. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 2 Nov 2024
Spruce up the room a little!
Comment from Hotel Management
2 Nov 2024 by Sophia CSR, Hotel Management
Hi Jamie,Thank you for your feedback and for the 4 out of 5 rating! We’re glad to hear you had a positive experience overall. We appreciate your suggestion to spruce up the room and will take it into consideration as we continuously work to enhance our guests' comfort. We look forward to welcoming you back for an even better stay!
by A verified traveler
Posted 29 Oct 2024
Nice area. Enjoyed our stay.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Mary,We are pleased to hear that you enjoyed your stay in our area. Thank you for choosing our hotel, we hope you had a great overall experience.
