Ratings based on 1,596 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The location is excellent. The staff are nice and very helpful. They respond quickly.
The property itself is old. Fridge was making ticking noise, the water on the tub when taking a shower doesn’t drain well(water get collected and youre like showering and bathing the same time, the sliding door to the balcony doesn’t lock and the balcony smells like dog poo, the couch have dog hair. If you have a pet, it’s a perfect place to stay. But if you don’t and are allergic to cat or dog, it’s not the place to stay.
by A verified traveler
Posted 28 Nov 2024
I've been going to this hotel with my Mom since I was young, and now I take my boys. Great location, friendly staff and the price is right.
by A verified traveler from Beaverton
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for your feedback, Victor. We strive to make guests' stays as comfortable as possible, and we apologize that we did not quite succeed in doing so for you. We would love to have another opportunity to make you happy.
by A verified traveler
Posted 25 Nov 2024
This property is a former Shilo Inn that has't been renovated.
We had a hole in the kitchen where the dishwasher would be, Soft spots in the floor, A low crooked toilet, old carpeting, a gad fireplace that would occasionally make a popping noise (We quit using it), and a curiously rewired stove with burners that didnt correspond to the dials on the front.
Comment from Hotel Management
26 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
John, Thank you for your valuable feedback. We appreciate you bringing to our attention the issues in this room. We are in the process of making updates and structural changes to the Promenade. We hope you will return to our property and enjoy a much-improved experience.
by A verified traveler
Posted 24 Nov 2024
Beautiful view of the beach!
Comment from Hotel Management
24 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Julie, We are ecstatic that you enjoyed the lovely view of the beach from our hotel. The Promenade Inn & Suites Oceanfront is right on the boardwalk and near many shops and restaurants in Seaside. We invite you to return and enjoy another fantastic experience.
by A verified traveler
Posted 21 Nov 2024
I like that it was right on the ocean
Comment from Hotel Management
22 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the wonderful review of our location and the excellent rating of our property, Sandra. We hope you will return to the Promenade Inn & Suites Oceanfront for another fabulous experience.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the positive rating, Teresa. We are glad you enjoyed a lovely experience at the Promenade. We hope you will return to stay again when you are in Seaside for another visit.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
We appreciate the feedback you shared with us, Michelle. We hope you will reach out to our staff and expand on your experience at our hotel. We aim to offer visitors the most comfortable stay possible and would like to know what we can do differently to improve our services.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Andrew, Thank you for the excellent rating! Our team was pleased to welcome you to the Promenade Inn & Suites Oceanfront. We look forward to seeing you again.
by A verified traveler
Posted 18 Nov 2024
Plumbing in the bathroom wasn’t working properly, toilet flushed super slow and sand bubbled up in the tub when you flushed it. We called the front desk they sent maintenance, and all he did was clean the tub. We had an ocean view room, but you can’t see out the sliding glass door because there is condensation trapped between the glass. The beds were extremely hard and very uncomfortable. The property is just generally run down, however I guess they are new owners and are in the process of making improvements.
Comment from Hotel Management
18 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Andrew, We sincerely apologize for your less-than-pleasant experience at our hotel. We are currently making many upgrades and improvements, and we hope you will give us the opportunity to welcome you back for a more comfortable stay as we restore the Promenade. We truly appreciate your feedback.
