Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2024
I NEVER leave poor reviews, but this was the worst experience I have had with a hotel. The room had cigarette smoke baked into the walls, the desk chair was broken, there was a moldy slice of pizza in the fridge, and there were stains on the bed sheets. There was no reply calling the front desk and there were fireworks going off nearby until the late hours of the night. Awful experience.
by A verified traveler
Posted 30 Jun 2024
I realize it’s near Monterey and hotels can charge more, but I didn’t think it was worth the 250.00 per night. There was rust in the bathroom, the window in the bathroom appeared to have a film on it which was peeling off, hair on the shampoo bottle, the towel hanger was off center. It appears it was hastily remodeled. Clean yes but a regular best western is better for the money.
by A verified traveler
Posted 28 Jun 2024
Didn’t expect it to be nice and cleaned but I am pretty happy. Will come back
Comment from Hotel Management
1 Jul 2024 by Customer Care Team, Hotel Management
Dear Minh, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our well-maintained facilities. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Sand Castle Inn Seaside with the finest of our facilities and services!Kind regards,Customer Care Team
by A verified traveler
Posted 25 Jun 2024
It has been remodeled and is clean. A lot of noise from the road and parking lot. Concerned about door as it seems to have been kicked in before.
Comment from Hotel Management
27 Jun 2024 by Customer Care Team, Hotel Management
Dear Jason, thank you for your feedback and for noting our recent remodel and cleanliness. We apologize for the noise from the road and parking lot and the damaged condition of the door. Your concerns have been passed on to our management; we assure you they are being addressed to ensure a quieter and more secure environment for our guests. We appreciate your input and hope to improve your experience at Sand Castle Inn Seaside in the future.Kind regards,Customer Care Team
by A verified traveler
Posted 24 Jun 2024
Rooms are in desperate need of detail cleaning. Our room window didn’t have a screen. No locks on the RR window. Dust on the baseboards, around sink area. Appears to be black mold around the tub. Window has a protective sunscreen on it but it was all ripped. Room smelled musty.
I have stayed here once before in May and thought give it one more chance. Not sure I will again. Young man at check in was AMAZING!
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Jenny, thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the lack of a window screen, the absence of locks on the restroom window, the dust and mold around the tub, the ripped sunscreen, and the musty smell in the room. It's disheartening to hear that your second visit was not up to the mark. We are addressing these cleanliness and maintenance concerns with our housekeeping team to ensure they are promptly resolved. We’re glad to hear the young man at check-in made a positive impression. We are sorry to hear that you may not stay with us again due to this episode, but we would like to make it up to you. We assure you that we will tick all the boxes to do right by you, and we hope to have you join us back here on your next holiday to Seaside to make up for the impeccable service we failed to provide this time.Kind regards,Customer Care Team
by A verified traveler
Posted 24 Jun 2024
Appreciated the bag of food sitting out for our very early morning flight!
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Christopher, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. We're glad our early morning breakfast box worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from Modesto
Posted 22 Jun 2024
Loved the stay
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Anais, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team
by A verified traveler from Lynnwood
Posted 21 Jun 2024
Ok hotel in a commercial area. Nothing special.
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear David, thank you for rating your stay at Sand Castle Inn Seaside. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Kind regards,Customer Care Team
by A verified traveler
Posted 20 Jun 2024
lovely, small, quiet hotel. Beautiful landscaping, so many different flowering plants. Friendly, helpful staff, quite knowledgeable about amenities in the area. Talk to Stephan for a map :) Property area is immaculate. Area around the property and outside the hotels control is under development and a bit ragged/dirty. My only gripes, which most people wont have are that there is no real area for pets and that I don't like Keurig or Starbucks coffee - so I went without! No major loss LOL. I would stay here again, and again.
Comment from Hotel Management
21 Jun 2024 by Customer Care Team, Hotel Management
Dear Cyndra, thank you for your lovely feedback about our lovely hotel, peaceful ambiance, beautiful landscaping, and friendly staff with adequate knowledge of the area! We will pass on your compliments to Stephan. We’re glad you enjoyed your stay despite the poor development measures in the exterior rea of the property and the lack of a designated pet area. Your comments about the coffee are noted, and we’ll consider providing more options in the future. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular Sand Castle Inn guest experience in all aspects!Kind regards,Customer Care Team
