Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Easy parking and very close to the Aquarium.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express Monterey Bay Seaside Staff, Hotel Management
Dante,Thank you for taking the time to leave a rating. We value your feedback and would love to hear more about your experience so we can improve. If there’s anything specific you’d like to share, please don’t hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide an even better stay in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The HIEX Monterey-Bay Seaside Staff, Hotel Management
Ehmer,Thank you for the perfect rating! We’re thrilled you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The HIEX Monterey-Bay Seaside Staff, Hotel Management
Brenda,Thank you for the perfect rating! We’re thrilled you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Holiday Inn Express Monterey Bay Seaside Staff, Hotel Management
Marilyn,Thank you for your feedback. We’re sorry to see your experience didn’t meet your expectations. Please feel free to reach out to us directly so we can address any concerns and work to improve your next stay.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Holiday Inn Express Monterey Bay Seaside Staff, Hotel Management
Kiara,Thank you for your 5/5 rating! We’re thrilled to see you enjoyed your stay. We hope to welcome you back soon for another great visit!
by A verified traveler
Posted 11 Nov 2024
Good
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Express Monterey Bay Seaside Staff, Hotel Management
Hari Krishna,Thank you for your feedback! We’re glad you had a good stay with us and hope to welcome you back soon for an even better experience. Safe travels!
by A verified traveler
Posted 11 Nov 2024
Not worth to pay 400 plus dollars for this. Dirty carpet, room smells, old ceiling with patches, only 2 towels provided, no towel for the shower floor, very small space . Ice machine is so dirty and rusty.
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Express Monterey Bay Seaside Staff, Hotel Management
Julius,Thank you for sharing your honest feedback with us. We’re truly sorry that your experience didn’t meet expectations. Cleanliness and comfort are top priorities, and we apologize for the issues you encountered with the room and amenities. Our team does aim to ensure each room is stocked with enough towels, but we’re always happy to provide additional towels or any other items you need upon request. Your comments about the carpet, room condition, and ice machine will be shared with our maintenance team, as we are continuously working to improve our facilities. We appreciate your feedback and hope to have the opportunity to welcome you back with an improved experience in the future.
by A verified traveler
Posted 10 Nov 2024
Looks like basic motel, not usual Holliday Inn quality.
Comment from Hotel Management
11 Nov 2024 by The HIEX Monterey-Bay Seaside Staff, Hotel Management
Yana,Thank you for sharing your feedback. We’re sorry to hear that our property didn’t meet your expectations. As an exterior-access hotel, we understand that our layout may feel different compared to other Holiday Inn locations with interior corridors. While we strive to maintain the high standards of quality you expect from the Holiday Inn brand, we do recognize that certain aspects of our property may not be in line with what you're used to.We appreciate your comments and will continue to work on improvements to enhance the guest experience. Thank you for staying with us, and we hope you'll consider giving us another opportunity in the future.
by A verified traveler
Posted 8 Nov 2024
It was good till I checked in..be aware that Expedia doesn't always inform you on cards to use...you can't use cash app cards and they don't accept cash strictly credit or bank debit cards...but now I know for next time
Comment from Hotel Management
11 Nov 2024 by The HIEX Monterey-Bay Seaside Staff, Hotel Management
Roman,Thank you for your feedback. We understand your frustration, and we appreciate you bringing this to our attention. It's disheartening to hear that, despite the reservation being canceled without any charges, you still felt compelled to leave a review. We do our best to ensure a smooth check-in process, and as mentioned, our policy requires a valid credit or debit card to guarantee reservations and handle incidental holds. Unfortunately, Cash App cards have led to issues in the past, which is why we no longer accept them.We truly regret that the situation led to any misunderstanding, and we hope that, should you choose to stay with us in the future, we can offer you a seamless experience. Thank you for your understanding, and we hope to welcome you another time!
