Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Excellent experience
Comment from Hotel Management
4 Nov 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your high rating of our hotel, we're really pleased you enjoyed your stay with us and we hope to see you again soon.Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 28 Oct 2024
Excellent value hotel, friendly staff and good sized rooms. Pool , sauna and steam room is nice and the location excellent. Bear in mind the entrance is hidden away through the car park. Pillows were hard, which was a shame as overall the experience was excellent otherwise.
Comment from Hotel Management
29 Oct 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for leaving a review, we're really pleased you enjoyed your stay with us and we hope to see you again soon. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 26 Oct 2024
Very accommodating friendly staff. Comfortable hotel. Great value and amazing views.
Comment from Hotel Management
27 Oct 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your positive feedback, we're so pleased you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 14 Oct 2024
I didn't like being asked to pay twice because I could not prove payment, then not getting an immediate refund, then receiving no reply from my email and then being told it will be resolved on the Monday
It is now Monday; still no reply on my email
Comment from Hotel Management
26 Oct 2024 by Grand Hotel Sunderland, Hotel Management
We are sorry to hear you had issues with the payment on check in. We ask that you contact us direct at the hotel if this has not yet been resolved. Kind Regards, Katharine Swann, Katharine Swann, Front of House Manager
by A verified traveler
Posted 28 Sep 2024
Great location but it's a card only hotel and needs a bit tlc
Comment from Hotel Management
30 Sep 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for leaving your review, we're pleased you liked the location and enjoyed your stay with us. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 18 Sep 2024
Pretty food for the price. Wifi was pretty bad. But very clean.
Comment from Hotel Management
27 Sep 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your review. We're pleased you enjoyed your stay with us. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 16 Sep 2024
Parking was a problem. If you're trying to check in around 4/5pm then you will not be able to park as the gym membership people flood the car park.
The staff were lovely, so no complaints.
Great location if you're running the great north run although they will hike the prices.
I had the pizza in the evening, I would not recommend. It tasted like a frozen pizza. A suggestion would be, if you're hiking your prices for the great north run at least provide a different menu with a more quality higher energy cleaner based menu.
Comment from Hotel Management
27 Sep 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for taking the time to leave your feedback. Your comments have been passed onto the team, in particular, the F&B department. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 12 Sep 2024
I loved it all except the sound of the sea maybe next time il change rooms
Comment from Hotel Management
14 Sep 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for taking the time to leave your feedback. Should you return, we do have rooms on the opposite side of the hotel where you cannot see the sea and where the noise may hopefully be lesser. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Grand Hotel Sunderland, Hotel Management
Thank you for your review, we hope to see you again soon. Kind Regards, Katharine Swann, Front of House Manager
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Grand Hotel Sunderland, Hotel Management
Thank you so much for your positive rating, we're really pleased you enjoyed your stay with us. Kind Regards, Katharine Swann, Front of House Manager
