Ratings based on 1 Verified Reviews
1.0 Room cleanliness
1.0 Room comfort
Expedia Verified Reviews
by A verified traveler
Terrible customer service and not owning up.
Posted 30 May 2023 on HotelsThe house was on a perfect setting. Me and my wife booked this for a 2 day stay.The first night was good in the upstairs master suite the second night we were overwhelmed with a sewage smell I called customer service first they blamed it on the ocean second time I called they inspected after we checked out and worded around stating nothing was found with a smell wise I wanted to rebook when we checked in but the way grand welcome handled this situation never again will I book or stay with a grand welcome service they word around and turn things against you.
Comment from Hotel Management
14 Jun 2023 by Grand Welcome Customer Care Team, Hotel Management
Dear Valued Guest:We apologize for any inconvenience you experienced during your stay.Our team conducted a thorough inspection of the property after your departure, and no sewage smell was detected. It is possible that the smell you encountered could have been attributed to the natural odor of fish from the ocean, considering the house's proximity to the water.We understand your frustration and disappointment with the way our customer service handled the situation. We strive to provide excellent service and resolve any concerns our guests may have. We appreciate your feedback and will use it to improve our services in the future.
