Ratings based on 977 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Greatest value!
by A verified traveler
Posted 18 Nov 2024
I had stayed at this hotel previously but this time was a horrible experience. The people staying in the room right beside us were extremely loud and carried on all night. We did not sleep at all. Made several attempts to call down to front desk and no one would answer! Could not find anyone to help deal with this situation!! Very highly disappointed!
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Amy,We’re truly sorry to hear about your disappointing experience. We understand how frustrating it must have been to deal with noise and not receive assistance when needed. Please know that this is not the level of service we aim to provide. We’ll review your feedback and take steps to improve.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
I liked the way it was off the main road. Made it a nice and quiet stay
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Juan,Thank you for your review! We're glad you enjoyed our peaceful location away from the main road. It’s wonderful to hear it made for a quiet, relaxing stay. We hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Peter at the front desk was very nice and welcoming during our check-in process. The room was as pictured and clean for our stay. The shower was very spacious and had great water pressure. Breakfast had a mix of grab and go and hot food options to satisfy everyone. It's great property and would recommend anyone to stay!
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Chelsea,Thank you for your wonderful review! We're so glad to hear that Peter made a positive impression during check-in and that you enjoyed the room, shower, and breakfast options. We truly appreciate your recommendation and are delighted you had a great stay. We look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Love this hotel! Very comfortable beds too!
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Sierra,Thank you for the wonderful feedback! We're delighted to hear you loved your stay and found the beds so comfortable. Providing a cozy and restful experience is always our goal. We look forward to welcoming you back for more great stays in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Devanand,Thank you, Devanand, for the fantastic 5-star review! We're thrilled you had an exceptional stay and that everything met your expectations. Your satisfaction means the world to us, and we can't wait to welcome you back for another great experience soon. Safe travels.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you, Michael, for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We’re committed to improving and would appreciate any specifics you could share to help us enhance our services. We hope to have the opportunity to provide a better stay in the future.Sincerely, Hotel Manager
by A verified traveler from San Francisco
Posted 29 Oct 2024
The rooms at Sleep Inn and Suites at Dunmore were a nightmare. I first signed in a room in which the door did not open correctly and the toilet was very wobbly and had stain marks all over it. The front desk, however, was very cooperative and assigned me another room in which the sink didn’t drain and overflew quickly, so I couldn’t even brush my teeth. In addition, the sheets and bed cover had stains on them, which made it very unpleasant to sleep on.
Upon departure I got stuck in the room and couldn’t get out because the door was out of alignment and once locked it got stuck. I had to call the front desk to come and rescue me.
The front desk is the best thing in this hotel. They are courteous, helpful and considerate.
The breakfast was OK, but I found the choice of yogurt with artificial sweeteners to be a poor choice.
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Sara,Thank you for sharing your feedback about your recent stay. We're truly sorry to hear about the issues you encountered with the room, and we understand how frustrating that must have been. Your compliments for our front desk staff are appreciated, and we will share your concerns with our management team to address the room conditions. We value your input and hope to provide you with a much better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler from Scranton
Posted 26 Oct 2024
I really likes the property and the breakfast. It was clean and i fwlt at home.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Tarnisha,Thank you for your kind words! We're delighted to hear you enjoyed the property and breakfast, and that you felt right at home. Providing a clean, welcoming environment is our priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
I will like to come back
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Craig,Thank you! We're so glad to hear you'd like to come back. It would be our pleasure to welcome you again for another enjoyable stay!Sincerely, Hotel Manager
