Ratings based on 131 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
10 Jan 2025 by Manager, Hotel Management
Dear Brenda, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
10 Jan 2025 by Manager, Hotel Management
Dear Trisha, we are sorry that you feel this way. We are striving on a daily basis to present good accommodations for all of our guests. We are renovating our hotel : guests rooms as well as the public areas, and hoping that all guests will appreciate our efforts. We can assure you that after the renovations will be over soon, and every our guest will be happy on our premises. We apologize that we did not hear from you during your stay.Please know, we address every guests' concern. Thank you for staying with us
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Dear Elissa, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
by A verified traveler
Posted 3 Dec 2024
I forgot to pick up my security deposit when leaving
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Dear Joseph,please know, that you did not pay any deposit. Your reservation was prepaid through Expedia. We did not collect from you a deposit.We are very disappointed that you rated us so negatively. Is it any reason that you gave us this review? Please let us know, we always address guests' concerns. Sincerely,
by A verified traveler
Posted 3 Dec 2024
Nice
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Dear Brenda, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Dear Deborah, thank you very much for your kind review! We truly value the business, and when our guests are happy during their stay, we are very happy and continue to strive for better services and accommodations. We hope to see you again on our premises during your next trip to Scranton area. Sincerel
by A verified traveler
Posted 30 Nov 2024
The bar on site has good food, and decent prices. The staff is very friendly
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Dear Shawn, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
by A verified traveler
Posted 4 Nov 2024
Room had roaches had to sleep with light on
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Dear Ralph ,we are sorry that you found such problem in your room. We always follow-up on guests' concerns. We notified our pest control company about the issues you mentioned and they take appropriate measures, Thank you for complementing our restaurant. I will share your comments with them. Sincerely,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Dear Margaret, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Dear Dennis, thank you very much for your review. We are very glad that your stay was good, and we appreciate you taking your time to share your experience. We hope we will see you again on our premises.Sincerely,
