Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Edward,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future for another fantastic stay.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Omer,We are elated to hear that you had an excellent experience during your stay at our hotel. We look forward to welcoming you back soon for another wonderful stay!
by A verified traveler
Posted 13 Nov 2024
Wouldn’t stay again. There was a roach in the room.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Kelly, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 11 Nov 2024
Aprina was very helpful.. She took care of our needs and concerns.
Thank you!
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello David,We're delighted to hear that Aprina provided excellent service during your stay. Our team is always dedicated to addressing guests' needs. Your feedback is greatly appreciated.
by A verified traveler from Lewisberry
Posted 9 Nov 2024
The first suite we were assigned 203 had not been made up after previous guests- bed not made- full trash cans. Reassigned to 303 suite. Room appeared fine, plenty of space and bed comfortable . We left after check in, returned late and found only one foam cup that could be used in microwave for tea we bought. Bath towels are clean but are still damp. Attention to a few small items could make a big impact on quality of staying here.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Edward,Thank you for sharing your experience with us. Your feedback is valuable, and we will address your concerns to improve our service for future guests. We appreciate your attention to detail and hope to exceed your expectations in the future.
by A verified traveler
Posted 6 Nov 2024
It was basically just a place to sleep for the night.
Faucet handle in the room was not attached to the faucet and needed to remove the handle fully to use the sink at all. Breakfast was pretty rough so we ended up going out to breakfast. No in-room coffee maker (not a huge deal).
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Timothy, Thank you for sharing your feedback with us. We appreciate you choosing our hotel for your stay. We regret to learn about the issues you encountered with the faucet handle and breakfast. Your comments will be shared with the relevant teams for further review and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 5 Nov 2024
Great
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Bev,Thank you for sharing your feedback with us. We are elated to see your stay was good, and we hope to have the pleasure of hosting you again soon.
by A verified traveler from Severna Park
Posted 3 Nov 2024
Easy to get to, get in and out of, clean, felt safe
Young lady at front desk was just wonderful, super friendly and helpful. Very sweet young lady, and beautiful reminded me of my daughter!
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Maria,We're glad to hear you found our location convenient and our hotel clean and safe. We appreciate your kind words about our front desk staff and their excellent service. Your comparison to your daughter certainly makes us smile!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Sam,We are delighted to hear that you had a wonderful experience during your stay at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
Good
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Sydney,We appreciate your feedback and regret to hear about the concerns raised during your stay. Your comments will be shared with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future for a more positive experience.
