Ratings based on 168 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
We have stayed in both hotels in the complex. Very helpful and when you have a concern, they address it then. We will be back.
Comment from Hotel Management
14 Nov 2024 by Marshauna - AGM, Hotel Management
Hello!Thank you for choosing the Salt River Residence Inn as your choice of stay! I am so happy to hear that you enjoyed your stay with us. I noticed that you rated us a 4 out of 5. Is there anything specific that we can improve on for a better rating in the future? All feedback is good feedback and I'm hoping to make this right for your next stay. I am looking forward to hearing back from you. Thank you,
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Marshauna - AGM, Hotel Management
Thank you so much for taking the time to leave your rating of our hotel! Your 4 out of 5 rating indicates that we may have some opportunity for improvement. Please feel free to reach out to our team to let us know how we can improve for your next stay. I sincerely hope you choose our hotel again the next time you are in Scottsdale!
by A verified traveler
Posted 10 Sep 2024
Clean
Comment from Hotel Management
10 Sep 2024 by Marshauna - AGM, Hotel Management
Thank you for your kind 5 out of 5 rating of our hotel! I am so happy to see you enjoyed your stay! We appreciate your business and look forward to welcoming you back in the future! Until next time!
by A verified traveler
Posted 7 Sep 2024
10
Comment from Hotel Management
8 Sep 2024 by Marshauna - AGM, Hotel Management
Thank you so much for taking the time to leave your review of our hotel! I am so happy to see that our staff made such a wonderful impact on your stay! We look forward to welcoming you back in the future!
by A verified traveler
Posted 5 Sep 2024
m
Comment from Hotel Management
5 Sep 2024 by Marshauna - AGM, Hotel Management
Thank you so much for taking the time to leave your review of our hotel! I am so happy to see that our staff made such a wonderful impact on your stay! We look forward to welcoming you back in the future!
by A verified traveler from Tucson
Posted 25 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Marshauna - AGM, Hotel Management
Hello!Thank you for taking the time to rate your recent stay with us. I see that you rated your stay a 4 out of 5, which shows room for improvement on our end. If I may ask you to reach out to the hotel and ask for a manager so that we may have the opportunity to discuss your stay and prepare for improvements for your next stay. Thank you,
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Marshauna - AGM, Hotel Management
Hello, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Ann C GM, Hotel Management
Hello and thank you for posting your review on hotels com. I see you rated your stay a 4 out of 10 which is failing in my book. If I may ask you to reach out to the hotel and ask for a manager so that we may have the opportunity to discuss your stay with you and understand the low rating. Thank you for your time
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Marshauna - AGM, Hotel Management
Hello!Thank you so much for you 10 star rating! It truly means the world to my team and I! We appreciate your business and look forward to welcoming you back in the future!
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Marshauna - AGM, Hotel Management
Hello, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.
