Ratings based on 964 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Angelo,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future. Sincerely,David Smith
by A verified traveler
Posted 23 Nov 2024
Rooms were very spacious
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Susan,We always appreciate hearing from our guests, and we're glad you enjoyed our stay in our spacious rooms. The next time you're in town, please come see us again.Sincerely,David Smith
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Emmy,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,David Smith
by A verified traveler
Posted 12 Nov 2024
I wouldn’t stay here again.
Checkin was a bit of a wait; th ere were only two staff members checking folks in and lobby was full.
The property was sprawling, with my room a five minute walk from main reception.
booked a one-bedroom suite. Upon entering the room, I was hit strong musty smell from the carpeting and could barely sleep even with having all balcony doors open. The room was dated, there was hair in the shower. Breakfast was good.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Marie,Thank you for staying with us and complimenting our delicious breakfast. However, we apologize for any inconvenience during your visit, and we will work to correct any issues as quickly as possible. Your feedback is invaluable, as it helps us identify improvement areas, so thank you for letting us know about your experience. If your travels bring you back to Scottsdale, we hope you might reconsider returning, as it would be an honor to welcome you again.Sincerely,David Smith
by A verified traveler from Longmont
Posted 6 Nov 2024
Very friendly staff good food, nice reception at 5:00, warm pool, laundry,and nice room
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Therese,Thank you for all the kind comments! It's wonderful to hear that our friendly team at Embassy Suites by Hilton Scottsdale Resort contributed to your positive experience. We're also happy to learn that our amenities and accommodations were highlights of your stay. It was a pleasure having you here, and we hope to welcome you back in the future.Sincerely,David Smith
by A verified traveler
Posted 6 Nov 2024
Loved our stay there! We were welcomed with lots of amenities and surprises that we didn't even know existed. (free happy hour - and fantastic breakfast) We will definitely stay there again - we have already recommended it to our friends.
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Thank you for your perfect rating and for recommending us to your friends! We are pleased you enjoyed our fantastic happy hour, great amenities, and delicious breakfast, and we cannot wait to welcome you back soon for another incredible experience at Embassy Suites by Hilton Scottsdale Resort!Sincerely,David Smith
by A verified traveler
Posted 3 Nov 2024
great location, good price
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Jonathan,Thank you for taking a moment to share your experience at Embassy Suites by Hilton Scottsdale Resort. We are proud to deliver significant value to our guests, so we are delighted that you found your experience well-priced. Hopefully, you took full advantage of the convenience our location affords our guests, and we appreciate you mentioning it your to fellow travelers. It was a pleasure having you here, and we hope you will visit us again soon!Sincerely,David Smith
by A verified traveler
Posted 29 Oct 2024
Great property with plenty of amenities.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Cathy,Thank you so much for staying with us at Embassy Suites by Hilton Scottsdale Resort. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon; having you was a pleasure.Sincerely,David Smith
by A verified traveler
Posted 28 Oct 2024
Excellent hotel near airport.
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Percy,The entire team at Embassy Suites by Hilton Scottsdale Resort would like to thank you for staying with us and for taking the time to leave a review! We are pleased to hear our location worked well for you, and we hope to welcome you back the next time you are in Scottsdale.Sincerely,David Smith
by A verified traveler
Posted 26 Oct 2024
The elevators are broken and the concrete steps are uneven and unsafe. Handle is pulled away from wall as well.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Alice,Thank you for choosing to stay with us. We regret learning about your experience and apologize that your stay was less than ideal. We will utilize your comments to improve our resort, and we hope you consider returning down the line for a more seamless experience.Sincerely,David Smith
