Ratings based on 375 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
A good hotel at a good price
Comment from Hotel Management
2 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Melvin. The staff at the RED ROOF INN SCOTTSBURG and I appreciate your 3/5 score following your stay. It's also rewarding to hear that you found our hotel to be a good place at a good price. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Melvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Scottsburg and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Sep 2024 on Hotels
This place definitely needs some tlc but overall i felt safe and it was a decent clean place to stay.
Comment from Hotel Management
3 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Jennifer. The staff and I at the RED ROOF INN SCOTTSBURG appreciate your 6/10 score. However, you indicated that the upkeep of our hotel hindered your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear that overall you felt safe, and you found our hotel to be clean and decent.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Sep 2024 on Hotels
Red Roof Inn used to be a really good place, no matter where you were. This one was a dump. While it was clean, the room was in disrepair. Water damage to the walls in the bathroom. The electrical was tripping breakers if you dared turn on the coffee pot and the fridge was dirty. Its not like it was in a bad area. Right next to Walmart and all kinds of restaurants, McDonalds connected to the parking lot. It looked like it was well filled as there was only two empty slots in the parking lot. Just looks poorly managed.
Comment from Hotel Management
2 Oct 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Bryan,Thank you for taking the time to tell us about your stay at the Red Roof Inn Scottsburg. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the lack of cleanliness, the condition of the room not to your liking and the other issues you listed is truly regrettable. We are very sorry for your experience. Nevertheless, I was glad to see you were pleased with the cleanliness and the proximity to restaurants.Please know that we at Red Roof value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Sep 2024 on Hotels
This was the nastiest place I have ever stayed. They were rude. We asked to switch rooms because of bugs on the walls and the ceiling and were told the manager would be upset. We finally switched rooms and it was just as bad. Bugs on the walls, hair in the sink. Dirty towels, people walking outside room all
Night smoking pot which got sucked into our room by the air conditioner. Beds had huge stains. We actually left on the second night and got a room across the street. This place needs to be shut down by the health dept.
Comment from Hotel Management
1 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Levi,We are sorry to hear your recent experience at the RED ROOF INN SCOTTSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Sep 2024
Get what you pay for
Comment from Hotel Management
29 Sep 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Rose,Thank you for telling us about your recent visit at RED ROOF INN SCOTTSBURG. We were happy to read that you had a satisfactory experience. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Decent stay for the price.
Posted 23 Sep 2024 on HotelsArrived at around midnight for 2 night stay. The lobby is locked, a bullet proof window with a doorbell had a note that said Sold Out. The attendant seemed annoyed to have to check me in (we went to the Festival in Louisville and check in wasnt until 3p so had to check in after the days events. Room was surprisingly clean, bed wasnt great but was doable. Never got thw TV remote to work but was fine just sleeping. AC was great, hot cold water was backwards but the attendant warned us in advance so again no problems. Key wasnt set up for both nighta so when we got back saturday night had to ring the bell for assistance but attendant was friendly and fast. All in all was better than expected for the price and some of the reviews. Would stay again I think.
Comment from Hotel Management
24 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Scottsburg. It is rewarding to see your king comments about our clean room and great AC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 6/10 score. You indicated that you were unsatisfied with bed not being to your liking, lobby being closed and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Crystal,Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Scottsburg and I felt great to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 11 Aug 2024
Shower did not work
Comment from Hotel Management
12 Aug 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn Scottsburg, Harold. It was saddening to read that your experience did not meet your expectations. You stated that the shower was faulty, which hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Johnathon. The staff and I at the Red Roof Inn Scottsburg appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
