Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Front desk staff were friendly and helpful, however we had no body soap in our bathroom and although we informed and were advised housekeeping would bring some up this did not eventuate. We also asked for extra pillows however these were not received. Wifi was awful kept dropping out every couple of minutes. Close to metro.
Comment from Hotel Management
25 Oct 2024 by AG, Hotel Management
Dear Kevin, we appreciate your kind words about our front desk staff. We apologize for the inconvenience you experienced with the amenities and services. Rest assured, we will address the issues you raised with our housekeeping team to prevent such oversights in the future. We are also looking into the unstable wifi connection to ensure a more seamless experience for our guests. Thank you for highlighting our convenient location. Your feedback is valuable to us. Your Pullman Munich Team (AG)
by A verified traveler
Posted 13 Oct 2024
Excellent service!
Comment from Hotel Management
16 Oct 2024 by AG, Hotel Management
Dear Dianne, Thank you for your kind words about our excellent service! We are delighted to hear that you had a positive experience during your stay at Pullman Munich. Your feedback is truly appreciated. We look forward to welcoming you back in the future. Warm regards, Your Pullman Munich Team (AG)
by A verified traveler
Posted 29 Sep 2024
Great accommodation and good service
Comment from Hotel Management
4 Oct 2024 by OS, Hotel Management
Dear Karen, Thank you very much for your review regarding your stay in the Pullman Munich. I want to thank you for your positive feedback about our accommodation and service, I have shared it with my team members. It would be a pleasure to welcome you again in the Pullman Munich. Kind regards, Your Pullman Munich Team (OS)
by A verified traveler
Posted 16 Sep 2024
I had a great time here. It was so close to the train. The staff were very friendly. The room was clean and comfortable.
Comment from Hotel Management
25 Sep 2024 by AG, Hotel Management
Dear Davina,We are delighted to hear that you had a great time at our hotel. It is wonderful to know that you found our location convenient and our staff friendly. Maintaining clean and comfortable rooms is a top priority for us. We look forward to welcoming you back for another enjoyable stay.Your Pullman Munich Team (AG)
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
8 Oct 2024 by AG, Hotel Management
Dear Ali, Thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon. Your Pullman Munich Team (AG)
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by OS, Hotel Management
Dear Rafael,On behalf of our entire team I would like to thank you very much for having taken the time to complete our guest questionnaire concerning your recent stay with us. Your evaluation of our service facilities and our team members is a very valuable tool for us to continuously monitor our standards and to take action whenever required. What else could be improved in order to reach 10 our of 10 points?It would be great to welcome you again soon as our guest in the Pullman Munich.Warm regards,Yours Pullman Munich Team (OS)
by A verified traveler from Tampa
Posted 19 Aug 2024
Hotel is mostly used for business travelers. Cleanliness was an issue . Shower drain clogged , and when reported front desk staff didn’t seem to care
Comment from Hotel Management
19 Aug 2024 by AG, Hotel Management
Dear Jun,Thank you for taking your time to share a feedback as it concerns your recent stay in the Pullman Munich. Regarding the cleanliness, we will take in order to achieve the necessary improvements and to avoid any re-occurrence in the future. We are pleased that in general you had an enjoyable stay and we hope that we may welcome you again. Kind regards, Yours Pullman Munich Team (AG)
by A verified traveler
Posted 16 Aug 2024
Very safe
Comment from Hotel Management
23 Aug 2024 by AG, Hotel Management
Dear Michelle, Thank you for your kind feedback regarding the safety of our hotel. Ensuring a secure environment for our guests is a top priority for us at Pullman Munich. Your positive experience reflects our commitment to maintaining a safe and welcoming atmosphere. We appreciate your recognition and look forward to welcoming you back in the future. Your Pullman Munich Team (AG)
by A verified traveler
Posted 12 Aug 2024
Good property in Schwabing area. Very convenient access to U-bahn that gets you to town centre in 15 minutes. Closer to the airport with the Lufthansa Express bus service dropping very close by.
Comment from Hotel Management
19 Aug 2024 by AG, Hotel Management
Dear Nikhil,We are delighted to hear that you enjoyed your stay at Pullman Munich in the Schwabing area. We are pleased that our convenient access to the U-bahn and proximity to the airport made your visit more enjoyable. Thank you for highlighting these aspects of our property. We look forward to welcoming you back in the future.Your Pullman Munich Team (AG)
by A verified traveler
Posted 10 Aug 2024
On 2 days of my visit, there was no coffee powder put in my room. Otherwise no problems.
Comment from Hotel Management
13 Aug 2024 by AG, Hotel Management
Dear Robert, Thank you for sharing your feedback with us. We are delighted to hear that you had an overall pleasant stay at Pullman Munich. We appreciate your comment about the coffee powder and will ensure that this is addressed promptly. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience. Warm regards, Your Pullman Munich Team (AG)
